Customer Experience Associate

Placements24; Centurion; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary

On-site work environment

Health & wellness programs

Training & development

Team events

Job summary

Placements24 in Centurion is seeking a proactive Customer Experience Associate to enhance client interactions within our dynamic office. You will handle inquiries, provide tailored solutions, and ensure a smooth customer journey from first contact to ongoing support.

The role emphasizes strong communication, CRM proficiency, teamwork with sales and technical staff, and a commitment to delivering exceptional service in a fast-paced environment.

Qualifications

• Previous experience in a customer-facing role.
• Strong communication and interpersonal skills.
• Proficiency in using CRM software.
• A positive attitude and a passion for delivering exceptional service in Centurion.
• Ability to multitask and manage time effectively in a fast-paced environment.

Responsibilities

• Engage with customers to understand their needs and provide tailored solutions.
• Handle inquiries and resolve complaints efficiently and empathetically.
• Maintain and update customer account information accurately in the database.
• Collaborate with sales and technical teams to ensure comprehensive customer support.
• Gather customer feedback to identify areas for service improvement.

Skills

Customer-facing experience

Communication skills

Interpersonal skills

CRM software proficiency

Positive attitude

Multitasking

Tools

CRM software

Job description

About the Role

Our client is looking for a proactive and customer-focused Customer Experience Associate to enhance client interactions within their dynamic office in Centurion . This role is integral to maintaining our high standards of service and fostering positive customer relationships. You will be involved in various aspects of customer engagement, from initial contact to ongoing support, ensuring a seamless and positive journey. Join a dedicated team committed to excellence and professional growth in the heart of Gauteng 's commercial hub.

Key Responsibilities

• Engage with customers to understand their needs and provide tailored solutions.
• Handle inquiries and resolve complaints efficiently and empathetically.
• Maintain and update customer account information accurately in the database.
• Collaborate with sales and technical teams to ensure comprehensive customer support.
• Gather customer feedback to identify areas for service improvement.

Requirements

• Previous experience in a customer-facing role.
• Strong communication and interpersonal skills.
• Proficiency in using customer relationship management (CRM) software.
• A positive attitude and a passion for delivering exceptional service in Centurion .
• Ability to multitask and manage time effectively in a fast-paced environment.

Benefits

• Competitive annual salary.
• On-site work environment with opportunities for team collaboration.
• Comprehensive health and wellness programs.
• Structured training and career development paths.
• Company-sponsored social events and team-building activities.