Customer Experience Associate

Placements24; Rustenburg; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Flexible remote work

Professional development

Competitive benefits

Job summary

Placements24 in South Africa is seeking a Customer Experience Associate in Rustenburg to enhance user satisfaction and build strong customer relationships from first contact through post-resolution support.

You will translate feedback into actionable insights, collaborate with sales and product teams, and contribute to a customer-centric culture while enjoying flexible remote work options within the North West province.

Qualifications

• Demonstrated experience in a customer-facing role is required.
• Excellent communication and active listening skills.
• Strong empathy and desire to help customers succeed.

Responsibilities

• Engage with customers to understand needs and provide tailored solutions.
• Handle customer complaints and issues with professionalism and efficiency.
• Proactively seek opportunities to improve the overall customer experience.
• Collaborate with sales and product teams to ensure customer success.
• Gather and analyze customer feedback to identify trends and areas for improvement.
• Develop and maintain customer loyalty programs and initiatives.

Skills

Customer-facing experience

CRM systems

Communication skills

Active listening

Empathy

Tools

CRM software

Job description

About the Role

Our client is seeking an enthusiastic Customer Experience Associate to enhance user satisfaction for their products and services in Rustenburg . This role focuses on building strong customer relationships, ensuring a seamless experience from initial contact through to post-resolution support. You will be a key advocate for the customer, translating feedback into actionable insights for the company. This is a unique opportunity to shape customer journeys and contribute to our client's reputation for excellent service within the North West province, with the added benefit of a remote work option .

Key Responsibilities

• Engage with customers to understand their needs and provide tailored solutions.
• Handle customer complaints and issues with professionalism and efficiency.
• Proactively seek opportunities to improve the overall customer experience.
• Collaborate with sales and product teams to ensure customer success.
• Gather and analyze customer feedback to identify trends and areas for improvement.
• Develop and maintain customer loyalty programs and initiatives.

Requirements

• Demonstrated experience in a customer-facing role, such as customer service or account management.
• Exceptional communication and active listening skills.
• Strong empathy and a genuine desire to help customers succeed.
• Ability to resolve conflicts and de-escalate challenging situations.
• Experience with CRM systems and customer feedback tools.
• A proactive approach to problem-solving and continuous improvement.

Benefits

• Competitive salary and benefits package.
• Flexible remote work opportunities.
• Continuous training and professional development.
• A positive and customer-centric company culture.
• Opportunities to make a significant impact on customer loyalty.