Customer Support Officer

Placements24; Rustenburg; On-site; ZAR 167,000 - 234,000; Full time

Job summary

Placements24 is seeking a Customer Support Officer to join their team in Rustenburg, North West. You will handle inbound inquiries, provide product guidance, and resolve issues to ensure customer satisfaction.

The role emphasizes strong communication, problem-solving, and a patient, empathetic approach while working on-site in Rustenburg. Relevant experience in customer support is preferred and a training program is offered.

Qualifications

• Previous experience in a customer support or call center role preferred.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and a customer-centric attitude.
• Proficiency in computer applications and ability to learn new software quickly.
• Ability to manage multiple tasks simultaneously and work efficiently under pressure.
• A patient and empathetic approach to handling customer concerns.
• Demonstrated ability to work collaboratively within a team environment.
• High school diploma or equivalent is required.

Responsibilities

• Handle inbound customer inquiries via telephone, email, and live chat, providing accurate and comprehensive information.
• Assist customers with product-related questions, service issues, and account management inquiries.
• Troubleshoot and resolve customer problems efficiently, escalating complex cases to appropriate departments.
• Maintain detailed records of customer interactions, transactions, comments, and actions taken in the CRM system.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Identify customer needs and help shape service offerings based on feedback.
• Adhere to company policies and procedures to ensure consistency and quality of service.
• Contribute to team efforts by accomplishing related results as needed.
• Proactively identify opportunities to improve customer service processes and user experience.
• Educate customers on product features, benefits, and usage.

Skills

Active listening

Customer-centric

Problem-solving

Communication

Multitasking

Team collaboration

Education

High school diploma

Tools

CRM software

MS Office

Job description

About the Role

Our client is actively recruiting for a diligent and customer-oriented Customer Support Officer to join their team in Rustenburg, North West . This role is essential for providing timely and effective assistance to customers, ensuring their needs are met and their satisfaction is maintained. The ideal candidate will possess excellent communication abilities, a problem-solving mindset, and a strong commitment to service excellence. You will handle a variety of customer inquiries, troubleshoot issues, and work to build positive relationships with clients. This position offers a stable career path within a respected organization in Rustenburg .

Key Responsibilities

• Handle inbound customer inquiries via telephone, email, and live chat, providing accurate and comprehensive information.
• Assist customers with product-related questions, service issues, and account management inquiries.
• Troubleshoot and resolve customer problems efficiently, escalating complex cases to appropriate departments.
• Maintain detailed records of customer interactions, transactions, comments, and actions taken in the CRM system.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Identify customer needs and help shape service offerings based on feedback.
• Adhere to company policies and procedures to ensure consistency and quality of service.
• Contribute to team efforts by accomplishing related results as needed.
• Proactively identify opportunities to improve customer service processes and user experience.
• Educate customers on product features, benefits, and usage.

Requirements

• Previous experience in a customer support or call center role preferred.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and a customer-centric attitude.
• Proficiency in computer applications and ability to learn new software quickly.
• Ability to manage multiple tasks simultaneously and work efficiently under pressure.
• A patient and empathetic approach to handling customer concerns.
• High school diploma or equivalent is required.
• Must be able to work on-site in Rustenburg, North West .
• Demonstrated ability to work collaboratively within a team environment.

Benefits

• Competitive salary and potential for performance incentives.
• Opportunity to work with a reputable company in the Rustenburg area.
• Comprehensive training program to equip you for success.
• A supportive team environment focused on growth and development.
• Standard employee benefits package including leave and potential for medical aid.
• Be a key player in delivering excellent customer experiences.