Customer Experience Agent

Placements24; Bloemfontein; On-site; ZAR 89,000 - 167,000; Full time

Benefits offered by this job

Comprehensive health benefits package

Regular training sessions

Positive work environment

Job summary

Placements24 is seeking a Customer Experience Agent to join their team in Bloemfontein, where you will deliver exceptional service, resolve inquiries, and enhance every step of the customer journey. You will work in a supportive environment with regular training, comprehensive health benefits, and opportunities for professional growth within a customer-relations career.

Requirements include a high school qualification, or equivalent, plus experience in customer service; strong written and verbal

Qualifications

• High school qualification or equivalent; tertiary education advantageous.
• Experience in a customer service or contact center environment.
• Strong written and verbal communication.
• Ability to stay calm and professional under pressure.
• Familiarity with customer support software and tools.

Responsibilities

• Engage with customers to understand needs and provide tailored solutions.
• Resolve customer issues efficiently, ensuring satisfaction and retention.
• Maintain accurate records of all customer interactions and feedback.
• Identify areas for service improvement based on customer feedback.
• Collaborate with team members to share best practices and enhance service delivery.

Skills

Communication skills

Customer service experience

Calm under pressure

Education

High school qualification

Tertiary education advantageous

Tools

CRM software

Job description

About the Role

Our client is looking for a dedicated Customer Experience Agent to join their vibrant team in Bloemfontein . In this role, you will be at the forefront of delivering exceptional customer service, managing interactions, and ensuring every client feels valued and supported. Your primary focus will be on resolving inquiries, addressing concerns, and enhancing the overall customer journey. This is a great opportunity to grow your career in customer relations within a company that prioritizes service excellence and fosters a positive workplace in the heart of the Free State.

Key Responsibilities

• Engage with customers to understand their needs and provide tailored solutions.
• Resolve customer issues efficiently, ensuring satisfaction and retention.
• Maintain accurate records of all customer interactions and feedback.
• Proactively identify areas for service improvement based on customer feedback.
• Collaborate with team members to share best practices and enhance service delivery.

Requirements

• High school qualification or equivalent; relevant tertiary education is advantageous.
• Previous experience in a customer service or contact center environment.
• Strong communication skills, both written and verbal.
• Ability to remain calm and professional under pressure.
• Familiarity with customer support software and tools.

Benefits

• Competitive salary with potential for performance incentives.
• Opportunity to work within a supportive team in Bloemfontein .
• Comprehensive health benefits package.
• Regular training sessions to enhance customer service skills.
• A positive work environment that encourages professional growth.