Customer Service Representative - Soweto

Placements24; Soweto; Hybrid; ZAR 156,000 - 223,000; Full time

Benefits offered by this job

Fully remote work

Comprehensive training and ongoing支持

Career advancement opportunities

Collaborative remote team culture

Job summary

Placements24 is seeking a Customer Service Representative to join a fully remote team serving clients in and around Soweto, Gauteng. You will handle calls, emails, and live chat, providing timely solutions and accurate product information while maintaining detailed CRM records.

Ideal candidates have 1–2 years in customer service, excellent communication skills, and proficiency with CRM and virtual tools. The role offers remote work flexibility, ongoing training, and opportunities for advancement

Qualifications

• 1–2 years in a customer service role, preferably in a call center or remote support environment.
• Excellent verbal and written communication skills.
• Proficiency with CRM software and virtual communication tools.

Responsibilities

• Respond to customer inquiries and resolve issues via phone, email, and live chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Process orders, returns, and exchanges as needed.
• Document all customer interactions and resolutions accurately in the CRM system.
• Escalate complex issues to appropriate departments or supervisors when necessary.
• Identify opportunities to improve customer satisfaction and service delivery.

Skills

Verbal communication

Written communication

Active listening

Time management

Problem solving

CRM software

Remote collaboration tools

Tools

CRM software

Virtual communication tools

Job description

About the Role

Our client is looking for an empathetic and efficient Customer Service Representative to join their remote support team, serving customers in and around Soweto, Gauteng . This role is pivotal in ensuring customer satisfaction by providing timely and effective solutions to inquiries and issues related to the company's services. You will be the primary point of contact for customers, handling calls, emails, and chat support. This is a fully remote position, requiring excellent communication skills and the ability to work independently within a structured virtual environment, embodying the company's commitment to exceptional customer care.

Key Responsibilities

• Respond to customer inquiries and resolve issues via phone, email, and live chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Process orders, returns, and exchanges as needed.
• Document all customer interactions and resolutions accurately in the CRM system.
• Escalate complex issues to appropriate departments or supervisors when necessary.
• Identify opportunities to improve customer satisfaction and service delivery.

Requirements

• Minimum 1-2 years of experience in a customer service role, preferably in a call center or remote support environment.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency with CRM software and virtual communication tools.
• Ability to manage time effectively and work independently in a remote setting.

Benefits

• Competitive salary and potential for performance bonuses.
• Fully remote work opportunity, allowing you to work from home.
• Comprehensive training and ongoing support.
• Opportunities for career advancement within the customer service field.
• A positive and collaborative remote team culture.