Customer Service Agent - On-Site

Placements24; Vereeniging; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Training and career advancement

Office facilities in Vereeniging

Job summary

WhatJobs Direct is seeking a diligent Customer Service Agent to join their team in a hybrid role with office presence in Vereeniging, Gauteng, ZA. You will handle inquiries, provide product information, and resolve issues to ensure customer satisfaction.

The role emphasizes strong communication, problem-solving, and the ability to work effectively both remotely and in the office, offering opportunities for career growth and development within a supportive team.

Qualifications

• Previous customer service experience is advantageous.
• Strong listening and problem-solving abilities.
• Excellent verbal and written communication.
• Ability to work in a hybrid environment and office in Vereeniging, Gauteng, ZA.

Responsibilities

• Handle inbound and outbound customer calls, emails, and chat inquiries.
• Provide accurate information regarding products, services, and policies.
• Troubleshoot and resolve customer issues, escalating when necessary.
• Document interactions in the CRM system.
• Educate customers on product features and offer solutions.
• Contribute to team goals and continuous improvement in service delivery.
• Process orders, forms, and applications as required.
• Build positive relationships with customers through professional interactions.
• Participate in team meetings and training sessions as scheduled.

Skills

Customer service experience

Verbal communication

Written communication

Problem-solving

CRM familiarity

Teamwork

Computer literacy

Education

High school diploma or equivalent

Tools

CRM software

Office suite

Job description

About the Role

WhatJobs Direct is seeking a diligent and customer-oriented Customer Service Agent to join their team. This role involves a hybrid work arrangement, combining remote work with necessary office presence in Vereeniging, Gauteng, ZA . You will be responsible for delivering excellent customer support, addressing inquiries, and resolving issues effectively. The ideal candidate is communicative, proactive, and passionate about customer satisfaction. This is an excellent opportunity for someone looking to grow their career in customer service while enjoying a flexible work model.

Key Responsibilities

• Handle inbound and outbound customer calls, emails, and chat inquiries.
• Provide accurate information regarding products, services, and policies.
• Troubleshoot and resolve customer issues efficiently, escalating when necessary.
• Document all customer interactions and resolutions in the CRM system.
• Educate customers on product features and offer solutions to meet their needs.
• Contribute to team goals and strive for continuous improvement in service delivery.
• Process orders, forms, and applications as required.
• Build positive relationships with customers through professional and empathetic interactions.
• Participate in team meetings and training sessions as scheduled.

Requirements

• Previous customer service experience is highly advantageous.
• Strong verbal and written communication skills.
• Excellent listening and problem-solving abilities.
• Proficiency in using computers and basic software applications.
• Ability to adapt to a hybrid work environment, commuting to Vereeniging, Gauteng, ZA when required.
• A positive attitude and a dedication to customer satisfaction.
• High school diploma or equivalent.
• Ability to work effectively both independently and as part of a team.

Benefits

This role offers a competitive salary and a hybrid work model, providing a great work-life balance. Employees will have the opportunity to work from home and in our modern office facilities in Vereeniging, Gauteng, ZA . Our client invests in employee development, offering training and opportunities for career advancement. You will join a supportive team environment where your contributions are valued. This position provides stability and the chance to grow within a reputable company.