Customer Support Agent

Placements24; Vereeniging; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Health benefits

Provident fund

Hybrid work model

Job summary

WhatJobs Direct in Vereeniging, Gauteng, is seeking a motivated Customer Support Agent to join our hybrid team. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive brand interaction.

This role blends remote flexibility with in-office collaboration, offering opportunities to develop customer service skills and contribute to a supportive team environment in the Gauteng region.

Qualifications

• Previous experience in a customer service or support role is preferred.
• Strong communication and interpersonal skills.
• Proficiency with computer systems and common software applications.
• Experience with CRM or helpdesk software is a plus.
• Ability to multitask and manage time effectively in a dynamic environment.
• Commitment to providing excellent customer service.
• Hybrid work model based out of Vereeniging, Gauteng, ZA.

Responsibilities

• Handle incoming communications via phone, email, and chat.
• Provide accurate information about products and services.
• Troubleshoot and resolve customer complaints in a timely manner.
• Process customer orders, returns, and exchanges as needed.
• Maintain detailed records of customer interactions and transactions.
• Identify and escalate priority issues to the appropriate channels.
• Follow communication guidelines and company policies.
• Gather customer feedback to help improve services.
• Collaborate with team members to ensure consistency in customer experience.
• Contribute to a positive and professional team atmosphere.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Time management

CRM software

Education

High school diploma or equivalent

Job description

About the Role

WhatJobs Direct is recruiting for a motivated Customer Support Agent to join our hybrid team in Vereeniging, Gauteng, ZA . In this role, you will be the primary point of contact for customers, addressing their inquiries, resolving issues, and ensuring a positive interaction with our brand. This position offers a balanced work environment, blending remote flexibility with essential in-office collaboration. You will play a key role in maintaining customer satisfaction and loyalty within the vibrant Vereeniging area.

Key Responsibilities

• Handle incoming customer communications via phone, email, and chat.
• Provide accurate information about products and services.
• Troubleshoot and resolve customer complaints in a timely and efficient manner.
• Process customer orders, returns, and exchanges as needed.
• Maintain detailed records of customer interactions and transactions.
• Identify and escalation priority issues to the appropriate channels.
• Follow communication guidelines and company policies.
• Gather customer feedback to help improve services.
• Collaborate with team members to ensure consistency in customer experience.
• Contribute to a positive and professional team atmosphere.

Requirements

• Previous experience in a customer service or support role is preferred.
• Strong communication and interpersonal skills.
• Ability to listen patiently and respond effectively to customer needs.
• Proficiency with computer systems and common software applications.
• Experience with CRM or helpdesk software is a plus.
• Ability to multitask and manage time effectively in a dynamic environment.
• A commitment to providing excellent customer service.
• Must be comfortable working in a hybrid model based out of Vereeniging, Gauteng, ZA .
• High school diploma or equivalent.

Benefits

• We offer a competitive salary, opportunities for professional development, and a supportive work environment.
• Employees have access to health benefits and a provident fund.
• The hybrid work model provides flexibility and promotes a healthy work-life balance.
• Gain valuable experience in customer support within a reputable organization in Vereeniging.
• Join a team that values customer satisfaction and employee growth in the Gauteng region.