Client Support Agent - On-Site

Placements24; Soweto; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

On-site role in Soweto

Training and career growth

Dynamic team environment

Job summary

WhatJobs Direct is recruiting a Client Support Agent for an on-site role in Soweto, Gauteng. You will be the primary contact for clients, handling inquiries and resolving issues with empathy and professionalism.

The ideal candidate will have strong communication skills, prior customer service experience, and be capable of maintaining accurate CRM records while adhering to company procedures. A supportive team environment and opportunities for growth are emphasized.

Qualifications

• Prior customer service or client support experience.
• Strong verbal and written communication.
• Excellent listening and problem-solving abilities.
• Proficient in basic computer operations and data entry.
• Able to work on-site in Soweto, Gauteng.

Responsibilities

• Answer client inquiries via phone, email, and in-person.
• Provide accurate information on services and accounts.
• Process requests, applications, and complaints efficiently.
• Maintain up-to-date client records in the CRM.
• Escalate complex issues to senior staff.
• Foster professional, empathetic client relationships.
• Support policy adherence and team collaboration.
• Identify opportunities to improve the client experience.

Skills

Communication

Listening

Problem solving

Data entry

Education

High School Diploma

Tools

CRM system

Job description

About the Role

WhatJobs Direct is actively recruiting for a dedicated Client Support Agent . This is a full-time, on-site position based in the vibrant community of Soweto, Gauteng, ZA . You will be the primary point of contact for clients, providing essential support and ensuring a high level of satisfaction. The ideal candidate is personable, efficient, and possesses strong communication skills, with a passion for helping others. This role is perfect for individuals seeking to build a stable career in client relations within a supportive office environment.

Key Responsibilities

Address client inquiries and resolve issues via phone, email, and in-person interactions. Provide accurate information regarding services, products, and account details. Process client requests, applications, and complaints efficiently. Maintain detailed and up-to-date records of client interactions in the CRM system. Escalate complex client concerns to the appropriate departments or senior staff. Foster positive relationships with clients through professional and empathetic communication. Adhere to company policies and procedures to ensure consistent service quality. Contribute to a positive and collaborative team atmosphere. Identify opportunities to enhance the client experience and provide feedback for improvement.

Requirements

Prior experience in a customer service or client support role is preferred. Excellent verbal and written communication skills. Strong listening and problem-solving capabilities. Proficiency in basic computer operations and data entry. Ability to remain patient and professional in all interactions. High school diploma or equivalent required. Must be able to work on-site in Soweto, Gauteng, ZA . A team player with the ability to work independently.

Benefits

This position offers a competitive annual salary and the opportunity to work within a dynamic team. Employees will be based in our client's accessible office location in Soweto, Gauteng, ZA . Our client is committed to employee growth, offering training programs and potential for career advancement. You will join a company that values its employees and fosters a culture of support and mutual respect. This role provides stability and the chance to make a real difference in client satisfaction.