Customer Support Agent - No Remote

Placements24; Durban; Remote; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Paid annual leave

Professional development

Job summary

WhatJobs Direct is seeking a friendly Customer Support Agent to join our Durban team. You will assist clients via phone, email and in person, resolve queries, and ensure satisfaction in a fast-paced office setting.

You will document interactions in the CRM, follow procedures, and collaborate with colleagues to provide accurate information and timely resolutions, contributing to a positive customer experience.

Qualifications

• Experience in customer service or client-facing roles preferred.
• Excellent written and verbal communication with a professional tone.
• Strong listening and problem-solving abilities.
• Proficient with basic office software and CRM systems.

Responsibilities

• Handle inbound customer inquiries via phone, email, and in-person interactions.
• Provide accurate information about products, services, and accounts.
• Troubleshoot and resolve customer issues efficiently.
• Document interactions and resolutions in the CRM system.
• Escalate complex issues to supervisors when needed.
• Process requests such as order changes or service updates.
• Support teammates and share knowledge to improve service.
• Follow company procedures and policies to ensure consistency.
• Aim for high customer satisfaction by resolving concerns.
• Attend regular team meetings and training sessions at the Durban office.

Skills

Customer service

Communication

Active listening

Problem solving

Office software

Education

High school diploma

Job description

About the Role

WhatJobs Direct is looking for a dedicated and personable Customer Support Agent to join our team based in Durban, KwaZulu-Natal, ZA. This is an office-based position, offering a collaborative and dynamic work environment where you can directly interact with colleagues and customers. You will play a vital role in providing exceptional assistance to our clients, resolving their queries, and ensuring their satisfaction. If you are a motivated individual with a passion for service and thrive in a team setting, this is an ideal opportunity to grow your career in the heart of Durban.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and in-person interactions.
• Provide accurate and helpful information regarding products, services, and account inquiries.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to the appropriate supervisors or departments.
• Process customer requests, such as order modifications or service changes.
• Contribute to team efforts by assisting colleagues and sharing knowledge.
• Follow communication procedures, guidelines, and policies.
• Ensure customer satisfaction by going the extra mile to resolve concerns.
• Participate in regular team meetings and training sessions held at our Durban office.

Requirements

• Previous experience in a customer service or client-facing role is preferred.
• Strong communication skills, both written and verbal, with a clear and professional tone.
• Excellent active listening and problem-solving capabilities.
• Proficiency in using computers and common office software.
• Ability to remain calm and composed under pressure.
• A positive attitude and a strong work ethic.
• Must be able to commute daily to our office in Durban, KwaZulu-Natal, ZA.
• High school diploma or equivalent qualification.
• Must be available to work standard business hours at our Durban location.

Benefits

WhatJobs Direct offers a competitive salary and a comprehensive benefits package for its employees. This includes access to health insurance, paid annual leave, and opportunities for professional development. You will work in a supportive and engaging office environment located in Durban, with regular team-building activities. We provide continuous training to enhance your skills and career prospects. Join our established team and contribute to delivering outstanding service to our valued customers.