CUSTOMER SERVICE AGENT (CAR RENTAL) SANDTON

CFAO Equipment; Sandton; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Hertz Rent A Car in Sandton Eye branch seeks a Customer Service Agent (Car Rental) to deliver exceptional service and drive revenue. The role covers rental check-out, check-in, standby/changeovers, and maintaining NPS scores.

You will handle customer interactions, upsell opportunities, and ensure smooth operations in a fast-paced branch. Requirements include Grade 12, a valid code 08 driver's license, reliable transport, and willingness to work shifts including weekends and public holidays.

Qualifications

• Grade 12 or equivalent is required.
• Code 08 driver’s license is mandatory.
• Car rental or customer service experience is advantageous.
• Familiarity with Cars+ system is a plus.

Responsibilities

• Rental check-out – sales opportunity.
• Standby and changeovers.
• Check in of rented vehicles.
• NPS

Skills

Revenue growth

Customer handling

Problem solving

Administrative skills

Organizational skills

Initiative

Work under pressure

Self-motivated

Attention to detail

Vehicle knowledge

Team player

Written and oral communication

Education

Grade 12 or equivalent

Tools

Cars+ system

Job description

CUSTOMER SERVICE AGENT (CAR RENTAL) SANDTON

Job details

Profile

Technical & Services - Technical & Services -Parts & Service Network Coordinator

Position title

CUSTOMER SERVICE AGENT (CAR RENTAL) SANDTON

Contractual hours

Full-time

Key focus of the role is providing excellent customer service and increasing revenue on a daily basis at our Hertz Rent A Car - Santon Eye branch in Gauteng.

Profile

Profile

Requirements:

Grade 12 or equivalent

Must have a valid driver’s License (code 08)

Previous customer service or car rental experience advantageous

Cars+ system knowledge advantageous

Own reliable transport

Ability to work shifts, weekends and public holidays

Well-groomed and presentable

Skills Required:

Ability to grow branch revenue through sales

Deal effectively, openly and positively with customers

Must possess problem solving skills to handle and resolve customer complaints & queries

Strong administrative skills and excellent organizational skills

Ability to show initiative

Ability to work under pressure

Well-groomed and presentable

Self-motivated, reliable and confident

Meticulous / pay attention to detail

Basic knowledge of different vehicles (automatic and manual)

General housekeeping of the branch and vehicles

Able to work within a team environment in high pressure solutions

Self-motivated, reliable and confident

Strong written and oral communication skills are essential

Job Description:

Rental check-out – sales opportunity

Standby and changeovers

Check in of rented vehicles

NPS

Job location

Africa, South Africa

Location

1 - Matric

1 to 3 years

General information

Reference number

Customer Service Agent (Car Rental)-4301

Customer Service Agent (Car Rental)-4301