Customer Service Agent - George Apt

Groupe CFAO; George; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Hertz Rent A Car – George Airport invites applications for a Customer Service Agent to deliver excellent service and grow branch revenue. Based in George, Western Cape, this full-time role requires a valid code 08 drivers license, Grade 12, and a willingness to work shifts including weekends and public holidays.

You will handle rental check-outs and check-ins, standby and changeovers, and contribute to the Net Promoter Score through positive customer interactions.

Qualifications

• Matric / Grade 12 is required.
• Experience in customer service or car rental is advantageous.
• Own reliable transport is preferred.

Responsibilities

• Rental checkout – sales opportunity
• Standby and changeovers
• Check in of rented vehicles
• NPS (customer satisfaction)

Skills

Sales skills

Customer service

Problem solving

Administrative skills

Initiative

Work under pressure

Communication skills

Vehicle knowledge

Education

Matric / Grade 12

Job description

Technical & Services - Technical & Services -Parts & Service Network Coordinator

Position title

Customer Service Agent - George Apt

Contractual hours

Full-time

Key focus of the role is providing excellent customer service and increasing revenue on a daily basis at our Hertz Rent A Car - George Airport, George, Western Cape.

Profile

Profile

Requirements:

Grade 12 or equivalent

Must have a valid driver’s License (code 08)

Previous customer service or car rental experience advantageous

Cars+ system knowledge advantageous

Own reliable transport

Ability to work shifts, weekends and public holidays

Well-groomed and presentable

Skills Required:

Ability to grow branch revenue through sales

Deal effectively, openly and positively with customers

Must possess problem solving skills to handle and resolve customer complaints & queries

Strong administrative skills and excellent organizational skills

Ability to show initiative

Ability to work under pressure

Well-groomed and presentable

Self-motivated, reliable and confident

Meticulous / pay attention to detail

Basic knowledge of different vehicles (automatic and manual)

General housekeeping of the branch and vehicles

Able to work within a team environment in high pressure solutions

Self-motivated, reliable and confident

Strong written and oral communication skills are essential

Job Description:

Rental check-out – sales opportunity

Standby and changeovers

Check in of rented vehicles

NPS

1 - Matric

1 to 3 years

Reference number

Customer Service Agent - George Apt-4241