Return and Rental Agent

Bed King; Gqeberha; On-site; ZAR 150,000 - 210,000; Full time

Job summary

Woodford Group in Port Elizabeth (Eastern Cape) seeks a Return and Rental Agent to process vehicle rentals, returns, and inspections with accuracy and customer focus. The role covers reservations, payments, and documentation, ensuring compliance with safety standards and local laws.

You will perform vehicle inspections, assist customers, and coordinate vehicle availability while maintaining organised records.

Qualifications

• Matric / Grade 12 certificate or equivalent.
• Basic computer literacy with strong administrative ability.
• Excellent written and verbal communication skills and a customer-focused attitude.
• Valid South African driver’s licence and understanding of local traffic laws.
• Well-groomed, able to stand for long periods, and available to work flexible hours (including weekends and holidays).

Responsibilities

• Greet and assist customers with rental inquiries in a friendly, professional manner.
• Clearly explain rental terms, conditions, and insurance options.
• Address customer concerns promptly to ensure satisfaction.
• Process rental reservations, returns, and extensions accurately and efficiently.
• Verify customer identification and valid driving licenses.
• Handle payments, issue receipts, and maintain accurate records of all transactions.
• Conduct thorough vehicle inspections before and after rentals.
• Report any damages or discrepancies in line with company policies.
• Maintain key-handling protocols and assist with coordinating vehicle availability.
• Adhere to company policies, safety standards, and local traffic regulations.
• Ensure all documentation and processes comply with company requirements.
• Keep transaction and inspection records updated and organised.
• Support smooth workflow during peak periods, weekends, or holidays.

Skills

Customer service

Administrative ability

Communication skills

Driver's license

Flexible hours

Education

Matric / Grade 12

Job description

Are you service-driven, detail-oriented, and passionate about delivering great customer experiences?

We're looking for a Return and Rental Agent to join our team , responsible for processing vehicle rentals, returns, and inspections efficiently and professionally.

The Woodford Group was established in 1991 in Durban and has grown into a leading mobility provider in Southern Africa. We offer a full range of services, from short-term rentals to long-term leasing, vehicle sales, and trade-ins.

Join us as we pursue our vision: to be the best and most trusted mobility brand in Southern Africa.

RETURN AND RENTAL AGENT to be based in Port Elizabeth, Eastern Cape, South Africa

Join a vibrant and forward-thinking team where innovation and exceptional customer service drive everything we do.

As part of our team, you’ll:

• Make a difference: Contribute to a company that leads the market and values the impact of every team member.
• Grow your career: Take advantage of opportunities to develop your skills and advance in a supportive environment.
• Collaborate and innovate: Be part of a collaborative culture that values fresh ideas and teamwork.

Your contributions matter, and your growth is our priority.

Join us and be part of something extraordinary!

IF YOU HAVE THE FOLLOWING QUALITIES, THEN THIS ROLE IS FOR YOU:

CUSTOMER FOCUS
You are genuinely attentive to customer needs, providing friendly, professional service and resolving concerns with care and efficiency.

ACCURACY
You pay close attention to detail, ensuring transactions, records, and vehicle inspections are completed correctly and without error.

DEVOTION TO QUALITY
You take pride in maintaining high service and inspection standards, ensuring every task meets company expectations.

SERVICE-ORIENTATION
You enjoy helping others and consistently go the extra mile to deliver a positive experience to customers and colleagues alike.

INTEGRITY
You are honest and dependable, adhering strictly to company policies, safety standards, and reporting procedures.

CALM UNDER PRESSURE
You remain composed, polite, and efficient during busy times, without compromising on quality or professionalism.

ORGANISED AND METHODICAL
You follow procedures diligently and keep records and workspaces well-organised to ensure smooth daily operations.

TEAM PLAYER
You collaborate well with colleagues and supervisors, contributing positively to teamwork and consistent shift performance.

THE MINIMUM REQUIREMENTS FOR THE ROLE ARE:

NON-NEGOTIABLE MINIMUM REQUIREMENTS:

Matric / Grade 12 certificate or equivalent.

Basic computer literacy with strong administrative ability.

Excellent written and verbal communication skills and a customer-focused attitude.

Valid South African driver’s licence and understanding of local traffic laws and driving regulations.

Well-groomed, able to stand for long periods, and available to work flexible hours (including weekends and holidays).

Will also count in your favour if you have:

Additional qualifications in customer service, administration, or related fields.

Experience in the rental, automotive, customer service, or travel industries.

Familiarity with reservation or booking systems used in the car rental sector.

DUTIES WILL INCLUDE:

CUSTOMER SERVICE, SALES, AND SUPPORT

Greet and assist customers with rental inquiries in a friendly, professional manner.

Clearly explain rental terms, conditions, and insurance options.

Address customer concerns promptly to ensure satisfaction.

TRANSACTION AND RESERVATION PROCESSING

Process rental reservations, returns, and extensions accurately and efficiently.

Verify customer identification and valid driving licenses.

Handle payments, issue receipts, and maintain accurate records of all transactions.

VEHICLE MANAGEMENT

Conduct thorough vehicle inspections before and after rentals.

Report any damages or discrepancies in line with company policies.

Maintain key-handling protocols and assist with coordinating vehicle availability.

COMPLIANCE AND SAFETY

Adhere to company policies, safety standards, and local traffic regulations.

Ensure all documentation and processes comply with company requirements.

ADMINISTRATION

Keep transaction and inspection records updated and organised.

Support smooth workflow during peak periods, weekends, or holidays.