CUSTOMER SERVICE AGENT (CAR RENTAL) KIMBERLEY

Groupe CFAO; Noord-Kaap; On-site; ZAR 150,000 - 210,000; Full time

Job summary

Hertz Rent A Car - Kimberley Airport is seeking a Customer Service Agent to deliver exceptional service at Kimberley Airport, Northern Cape. The role focuses on driving revenue through sales during rental interactions and ensuring smooth checkout and check-in processes.

The candidate should have Matric, a valid code 08 driver’s license, and a readiness to work shifts including weekends and public holidays; prior car rental experience is advantageous.

Qualifications

• Grade 12 or equivalent.
• Must have a valid driver’s License (code 08).
• Previous customer service or car rental experience advantageous.
• Cars+ system knowledge advantageous.
• Own reliable transport.
• Ability to work shifts, weekends and public holidays.
• Well-groomed and presentable.

Responsibilities

• Rental check-out – sales opportunity.
• Standby and changeovers.
• Check in of rented vehicles.
• NPS.

Skills

Sales growth

Customer communication

Problem solving

Organizational skills

Initiative

Work under pressure

Written and oral communication

Team player

Vehicle knowledge

Education

Matric

Tools

Cars+ system

Job description

CUSTOMER SERVICE AGENT (CAR RENTAL) KIMBERLEY

Job details

Profile

Technical & Services - Technical & Services -Parts & Service Assistant

Position title

CUSTOMER SERVICE AGENT (CAR RENTAL) KIMBERLEY

Contract

Contractual hours

Full-time

Key focus of the role is providing excellent customer service and increasing revenue on a daily basis at our Hertz Rent A Car - Kimberley Airport branch in Northern Cape, South Africa.

Profile

Profile

Requirements:

Grade 12 or equivalent

Must have a valid driver’s License (code 08)

Previous customer service or car rental experience advantageous

Cars+ system knowledge advantageous

Own reliable transport

Ability to work shifts, weekends and public holidays

Well-groomed and presentable

Skills Required:

Ability to grow branch revenue through sales

Deal effectively, openly and positively with customers

Must possess problem solving skills to handle and resolve customer complaints & queries

Strong administrative skills and excellent organizational skills

Ability to show initiative

Ability to work under pressure

Well-groomed and presentable

Self-motivated, reliable and confident

Meticulous / pay attention to detail

Basic knowledge of different vehicles (automatic and manual)

General housekeeping of the branch and vehicles

Able to work within a team environment in high pressure solutions

Self-motivated, reliable and confident

Strong written and oral communication skills are essential

Job Description:

Rental check-out – sales opportunity

Standby and changeovers

Check in of rented vehicles

NPS

Job location

Job location

Africa, South Africa

Location

Kimberley Airport, Northern Cape, South Africa

1 - Matric

1 to 3 years

General information

Reference number

Customer Service Agent (Car Rental)-4056