Customer Service Agent x 7

CFAO Equipment; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Hertz Rent A Car at Cape Town International Airport is seeking a Customer Service Agent to support the Western Cape branch. The role focuses on delivering excellent service and increasing daily revenue while handling rentals and related processes.

Applicants should have Grade 12, a valid code 08 license, and be able to work shifts, weekends and public holidays. Car rental experience and Cars+ system knowledge are advantageous, and strong communication is essential.

Qualifications

• Grade 12 or equivalent.
• Must have a valid driver's License (code 08).
• Previous customer service or car rental experience advantageous.
• Cars+ system knowledge advantageous.
• Own reliable transport.
• Ability to work shifts, weekends and public holidays.
• Well-groomed and presentable.
• Strong written and oral communication skills are essential.

Responsibilities

• Rental check-out - sales opportunity
• Standby and changeovers
• Check in of rented vehicles
• NPS

Skills

Revenue growth

Customer service

Problem solving

Administrative skills

Organizational skills

Initiative

Teamwork

Communication skills

Shift work

Sales

Education

Grade 12 / Matric

Tools

Cars+ system knowledge

Job description

Technical & Services - Technical & Services -Parts & Service Network Coordinator

Position title

Customer Service Agent x 7

Contract

Contractual hours

Full-time

Key focus of the role is providing excellent customer service and increasing revenue on a daily basis at our Hertz Rent A Car - Cape Town International Airport branch in Western Cape.

Profile

Profile

Requirements:

Grade 12 or equivalent

Must have a valid driver's License (code 08)

Previous customer service or car rental experience advantageous

Cars+ system knowledge advantageous

Own reliable transport

Ability to work shifts, weekends and public holidays

Well-groomed and presentable

Skills Required:

Ability to grow branch revenue through sales

Deal effectively, openly and positively with customers

Must possess problem solving skills to handle and resolve customer complaints & queries

Strong administrative skills and excellent organizational skills

Ability to show initiative

Ability to work under pressure

Well-groomed and presentable

Self-motivated, reliable and confident

Meticulous / pay attention to detail

Basic knowledge of different vehicles (automatic and manual)

General housekeeping of the branch and vehicles

Able to work within a team environment in high pressure solutions

Self-motivated, reliable and confident

Strong written and oral communication skills are essential

Job Description:

Rental check-out - sales opportunity

Standby and changeovers

Check in of rented vehicles

NPS

Job location

Job location

Africa, South Africa

Location

Cape Town International Airport, Cape Town, South Africa

1 - Matric

1 to 3 years

Reference number

Customer Service Agent (Car Rental)-4300

Reference number

Customer Service Agent (Car Rental)-4300