Car Rental Customer Service Agent: Boost Branch Revenue

Groupe CFAO; Sandton; Sur place; ZAR 180 000 - 240 000; Plein temps

Résumé du poste

Hertz Rent A Car in Sandton Eye branch seeks a Customer Service Agent (Car Rental) to deliver exceptional service and drive revenue. The role covers rental check-out, check-in, standby/changeovers, and maintaining NPS scores.

You will handle customer interactions, upsell opportunities, and ensure smooth operations in a fast-paced branch. Requirements include Grade 12, a valid code 08 driver's license, reliable transport, and willingness to work shifts including weekends and public holidays.

Qualifications

• Grade 12 or equivalent is required.
• Code 08 driver’s license is mandatory.
• Car rental or customer service experience is advantageous.
• Familiarity with Cars+ system is a plus.

Responsabilités

• Rental check-out – sales opportunity.
• Standby and changeovers.
• Check in of rented vehicles.
• NPS

Connaissances

Revenue growth

Customer handling

Problem solving

Administrative skills

Organizational skills

Initiative

Work under pressure

Self-motivated

Attention to detail

Vehicle knowledge

Team player

Written and oral communication

Formation

Grade 12 or equivalent

Outils

Cars+ system

Description du poste

Hertz Rent A Car in Sandton Eye branch seeks a Customer Service Agent (Car Rental) to deliver exceptional service and drive revenue. The role covers rental check-out, check-in, standby/changeovers, and maintaining NPS scores.

You will handle customer interactions, upsell opportunities, and ensure smooth operations in a fast-paced branch. Requirements include Grade 12, a valid code 08 driver's license, reliable transport, and willingness to work shifts including weekends and public holidays.