Customer Service Advocate

Placements24; Soweto; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Hybrid work model

Career development opportunities

Job summary

WhatJobs Direct in Soweto, Gauteng, seeks a Customer Service Advocate to deliver outstanding support and positive brand interactions. The role combines remote work with on-site collaboration in a hybrid setup, requiring strong communication and problem-solving skills.

You will handle inquiries, provide accurate information, process requests, and maintain records. A patient, empathetic approach and teamwork are essential for success in this dynamic customer-focused environment.

Qualifications

• High school diploma or equivalent is required.
• Previous customer service or client support experience is highly desirable.
• Excellent verbal and written communication skills are essential.
• Proficiency with CRM systems and office software is expected.
• Able to work in a hybrid model and commute to Soweto on designated days.

Responsibilities

• Address customer inquiries via phone, email, and chat.
• Provide accurate product and service information to customers.
• Resolve issues and aim for first-contact resolution.
• Process returns, exchanges, and information updates.
• Maintain detailed records of customer interactions.
• Escalate complex issues to senior staff when needed.
• Gather customer feedback to identify service improvements.
• Build rapport and collaborate with team members to improve service quality.

Skills

Customer service

Communication

Problem solving

CRM software

Teamwork

Adaptability

Education

High school diploma

Tools

CRM software

Office suite

Job description

About the Role

WhatJobs Direct is looking for a passionate and empathetic Customer Service Advocate to join our team in Soweto, Gauteng . This role offers a hybrid work model, combining the convenience of remote work with the collaborative aspects of an office environment. As a Customer Service Advocate, your primary responsibility will be to ensure our customers receive outstanding support and have positive interactions with our brand. You will handle a variety of customer inquiries, provide solutions, and strive to exceed expectations at every touchpoint. This position requires excellent communication skills, a problem-solving mindset, and a genuine desire to help others. Join a dedicated team and contribute to a positive customer experience in a dynamic setting.

Key Responsibilities

• Address customer inquiries and concerns via phone, email, and chat.
• Provide accurate product and service information.
• Resolve customer issues efficiently and effectively, aiming for first-contact resolution.
• Process customer requests, such as returns, exchanges, and information updates.
• Maintain detailed and accurate records of customer interactions.
• Escalate complex issues to senior staff or relevant departments.
• Gather feedback from customers to identify areas for service improvement.
• Build rapport and foster positive relationships with customers.
• Adhere to company policies and procedures in all interactions.
• Collaborate with team members to share best practices and improve service quality.

Requirements

• Previous experience in a customer service or client support role is highly desirable.
• Strong verbal and written communication skills.
• Excellent listening and problem-solving abilities.
• Proficiency with common office software and CRM systems.
• High school diploma or equivalent required.
• Ability to work independently and manage tasks effectively in a hybrid work model.
• Must be able to commute to our Soweto, Gauteng office on designated days.
• A patient and empathetic approach to customer interactions.
• Team-oriented mindset and willingness to support colleagues.
• Adaptability to changing work environments and customer needs.

Benefits

• Our client offers a competitive salary, health insurance, and paid time off.
• The hybrid work arrangement provides a healthy work-life balance.
• Opportunities for professional development and career growth within the company are provided.
• You will work in a supportive team environment located in Soweto, Gauteng .