Remote Customer Advocate

Placements24; Bloemfontein; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Remote work

Flexible hours

Health benefits

Retirement benefits

Learning & growth

Team collaboration

Job summary

Placements24 is partnering with a client in seeking a dedicated Remote Customer Advocate in South Africa, with a focus on Bloemfontein-area clients. You will handle inquiries, resolve issues, and ensure exceptional service while working fully remotely.

Ideal candidates communicate clearly, solve problems efficiently, and thrive in a flexible, home-based setup. Join a customer-first culture that values responsiveness and continuous improvement.

Qualifications

• Previous experience in a customer service, support, or advocacy role.
• Excellent written and verbal communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency with remote work tools and customer support software.
• Self-disciplined and able to manage time effectively in a remote setting.

Responsibilities

• Provide outstanding customer support via phone, email, and chat, working remotely.
• Act as a primary point of contact for customer inquiries, issues, and feedback.
• Troubleshoot and resolve customer concerns with efficiency and empathy.
• Document customer interactions and solutions in the CRM system accurately.
• Advocate for customer needs internally to drive service improvements.

Skills

Customer service

Communication

Problem solving

Time management

Remote tools

CRM software

Tools

CRM software

Job description

Our client is seeking a passionate Remote Customer Advocate to join their expanding support team, operating from anywhere within South Africa, with a focus on supporting clients in the Bloemfontein area. You will be the voice of the customer, ensuring their needs are understood and met through exceptional service. This role is perfect for individuals who are self-motivated, possess strong communication skills, and thrive in a remote work setting, contributing to a customer-first culture regardless of physical location.

Key Responsibilities

• Provide outstanding customer support via phone, email, and chat, working remotely.
• Act as a primary point of contact for customer inquiries, issues, and feedback.
• Troubleshoot and resolve customer concerns with efficiency and empathy.
• Document customer interactions and solutions in the CRM system accurately.
• Advocate for customer needs internally to drive service improvements.

Requirements

• Previous experience in a customer service , support, or advocacy role.
• Excellent written and verbal communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency with remote work tools and customer support software.
• Self-disciplined and able to manage time effectively in a remote setting.

Benefits

• Competitive salary with performance incentives.
• Fully remote position with flexible working hours.
• Comprehensive health and retirement benefits.
• Opportunities for continuous learning and professional growth.
• A collaborative and supportive virtual team environment.