Customer Care Representative - Soweto

Placements24; Soweto; In loco; ZAR 150.000 - 210.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical aid

Provident fund

Descrizione del lavoro

Placements24 in Soweto, Gauteng, is seeking a friendly and efficient Customer Care Representative to join their team. The role requires handling a variety of customer inquiries, resolving issues promptly, and ensuring a consistently positive experience.

You will work full-time at the Soweto office and contribute to service excellence. Ideal candidates communicate clearly, stay calm under pressure, and have a genuine willingness to assist others.

Competenze

• High school diploma or equivalent; further education is an advantage.
• Experience in customer service or call center preferred.
• Strong verbal and written communication skills.

Mansioni

• Handle incoming customer calls, emails, and chat inquiries in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues by investigating problems and escalating when necessary.
• Process customer orders, returns, and exchanges according to established procedures.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify opportunities to upsell or cross-sell relevant products or services where appropriate.
• Gather customer feedback and contribute to service improvement efforts.
• Follow communication guidelines and adhere to company service standards.
• Build and maintain strong customer relationships through exceptional service.

Conoscenze

Communication skills

Active listening

Problem solving

CRM software

Customer service

Formazione

High school diploma

Strumenti

CRM software

Descrizione del lavoro

About the Role

Our client is seeking a friendly and efficient Customer Care Representative to join their dedicated team in Soweto, Gauteng. This role is essential for providing first-class support to our diverse customer base. The ideal candidate will be an excellent communicator, possess a positive attitude, and have a genuine desire to help others. You will be responsible for handling a variety of customer inquiries, resolving issues promptly, and ensuring a consistently positive customer experience. This is an excellent opportunity for individuals passionate about customer service to build a rewarding career within a reputable organization. The position requires full-time presence at our Soweto office.

Key Responsibilities

• Handle incoming customer calls, emails, and chat inquiries in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues by investigating problems, exploring solutions, and escalating when necessary.
• Process customer orders, returns, and exchanges according to established procedures.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify opportunities to upsell or cross-sell relevant products or services where appropriate.
• Gather customer feedback and contribute to service improvement efforts.
• Follow communication guidelines and adhere to company service standards.
• Build and maintain strong customer relationships through exceptional service.

Requirements

• Previous experience in a customer service or call center environment is preferred.
• Excellent verbal and written communication skills, with clarity and conciseness.
• Strong active listening and problem-solving abilities.
• Proficiency in using basic computer applications and CRM software.
• Ability to remain calm and professional, especially during challenging customer interactions.
• High school diploma or equivalent; further education is an advantage.
• A customer-centric approach with a genuine willingness to assist.
• Must be available to work full-time, on-site at our Soweto location.
• A friendly and approachable demeanor.

Benefits

Our client offers a competitive starting salary, opportunities for performance bonuses, and a benefits package that includes medical aid and a provident fund. We believe in investing in our employees through comprehensive training programs and clear career progression paths. You will work within a supportive and team-oriented environment in Soweto , where your dedication to customer satisfaction is recognized and rewarded.