Hybrid Customer Service Advocate — Delight & Resolve

Placements24; Soweto; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Hybrid work model

Career development opportunities

Job summary

WhatJobs Direct in Soweto, Gauteng, seeks a Customer Service Advocate to deliver outstanding support and positive brand interactions. The role combines remote work with on-site collaboration in a hybrid setup, requiring strong communication and problem-solving skills.

You will handle inquiries, provide accurate information, process requests, and maintain records. A patient, empathetic approach and teamwork are essential for success in this dynamic customer-focused environment.

Qualifications

• High school diploma or equivalent is required.
• Previous customer service or client support experience is highly desirable.
• Excellent verbal and written communication skills are essential.
• Proficiency with CRM systems and office software is expected.
• Able to work in a hybrid model and commute to Soweto on designated days.

Responsibilities

• Address customer inquiries via phone, email, and chat.
• Provide accurate product and service information to customers.
• Resolve issues and aim for first-contact resolution.
• Process returns, exchanges, and information updates.
• Maintain detailed records of customer interactions.
• Escalate complex issues to senior staff when needed.
• Gather customer feedback to identify service improvements.
• Build rapport and collaborate with team members to improve service quality.

Skills

Customer service

Communication

Problem solving

CRM software

Teamwork

Adaptability

Education

High school diploma

Tools

CRM software

Office suite

Job description

WhatJobs Direct in Soweto, Gauteng, seeks a Customer Service Advocate to deliver outstanding support and positive brand interactions. The role combines remote work with on-site collaboration in a hybrid setup, requiring strong communication and problem-solving skills.

You will handle inquiries, provide accurate information, process requests, and maintain records. A patient, empathetic approach and teamwork are essential for success in this dynamic customer-focused environment.