Customer Experience Associate

Placements24; Soweto; In loco; ZAR 180.000 - 240.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Career growth

Positive work environment

Paid time off

Descrizione del lavoro

Placements24 is seeking a motivated Customer Experience Associate to join our team in Soweto. In this role you will handle inquiries, resolve issues, and act as a customer advocate to ensure positive, memorable interactions across multiple channels.

The ideal candidate has strong communication and interpersonal skills, a willingness to help others, and the ability to work well in a dynamic, team-oriented environment. Training and health benefits are provided.

Competenze

• High school diploma or equivalent; customer service training or certification is a plus.
• Previous experience in a customer-facing role, preferably in customer service or hospitality.
• Excellent communication, listening, and interpersonal skills.
• A genuine desire to help customers and resolve their issues.

Mansioni

• Engage with customers across various channels (phone, email, in-person) to provide support and information.
• Address customer concerns and resolve issues efficiently, ensuring customer satisfaction.
• Proactively seek opportunities to enhance the customer experience.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with internal teams to relay customer needs and suggestions for improvement.
• Assist in customer feedback surveys and analysis.

Conoscenze

Customer service

Communication

Teamwork

CRM familiarity

Formazione

High school diploma

Strumenti

CRM systems

Descrizione del lavoro

About the Role

Our client is looking for a motivated Customer Experience Associate to join their team in Soweto . This role is focused on ensuring every customer interaction is positive and memorable, contributing to brand loyalty and satisfaction. You will handle inquiries, resolve issues, and act as an advocate for the customer, striving to exceed expectations at every touchpoint. The ideal candidate is empathetic, resourceful, and passionate about delivering exceptional service, thriving in a customer-centric office environment.

Key Responsibilities

• Engage with customers across various channels (phone, email, in-person) to provide support and information.
• Address customer concerns and resolve issues efficiently, ensuring customer satisfaction.
• Proactively seek opportunities to enhance the customer experience.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with internal teams to relay customer needs and suggestions for improvement.
• Assist in customer feedback surveys and analysis.

Requirements

• High school diploma or equivalent; customer service training or certification is a plus.
• Previous experience in a customer-facing role, preferably in customer service or hospitality.
• Excellent communication, listening, and interpersonal skills.
• A genuine desire to help customers and resolve their issues.
• Ability to work effectively as part of a team in a dynamic environment.
• Familiarity with CRM systems is an advantage.

Benefits

• Competitive salary package.
• Opportunities for skill development and career growth within the company.
• Health insurance and other employee benefits.
• A positive and engaging work environment in Soweto .
• Paid time off and public holidays.