Customer Service Advisor – International Campaign (Durban)

Concentrix; Durban; On-site; ZAR 81,000 - 97,000; Full time

Benefits offered by this job

R8,000 salary

R1,000 campaign allowance

Performance incentives

Medical aid/insurance option

Retirement fund

Transport support

Group life cover

EAP

Upskilling training

Job summary

Concentrix in Durban is seeking a Customer Service Advisor to support an international campaign in an on-site capacity. You will resolve queries, manage escalations, and deliver positive customer experiences with professionalism and care.

We offer a base salary of R8 000, a guaranteed campaign allowance of R1 000, and performance-based incentives up to R3 000. The role requires at least 12 months in international BPO, Grade 12, and strong English communication.

Qualifications

• Minimum 12 months international BPO call centre experience
• Credit clear
• Grade 12 completed
• Willing to work shifts in a 24-hour environment
• Proficient in English verbal and written communication
• Motivated, dependable, and able to take ownership of responsibilities

Responsibilities

• Take ownership of high-profile and escalated cases from start to resolution
• Manage work orders within agreed business SLAs
• Assess health and safety risks and take a proactive approach to mitigate risks
• Consistently apply behavioural, quality, and compliance standards
• Share knowledge and updates with colleagues
• Communicate campaign-relevant information to colleagues, customers, and managers
• Develop and maintain up-to-date knowledge of the campaign
• Work toward first contact resolution in every customer interaction
• Protect information security and follow correct processes when raising concerns
• Provide excellent customer experiences at all times
• Verify and update customer information accurately
• Proactively offer solutions to customer questions and concerns

Skills

BPO experience

English proficiency

Customer service

Communication skills

Education

Grade 12

Job description

Concentrix in Durban is seeking a Customer Service Advisor to support an international campaign in an on-site capacity. You will resolve queries, manage escalations, and deliver positive customer experiences with professionalism and care.

We offer a base salary of R8 000, a guaranteed campaign allowance of R1 000, and performance-based incentives up to R3 000. The role requires at least 12 months in international BPO, Grade 12, and strong English communication.