UK Customer Service Advisor

CAO Group, Inc.; Cape Town; On-site; ZAR 81,000 - 97,000; Full time

Benefits offered by this job

Medical aid or medical insurance

Pension fund

Subsidized transport

Night shift allowance

EAP

Group life cover

Financial well-being sessions

Team building

Inclusive culture

Job summary

Concentrix in Cape Town is hiring a Customer Service Sales Advisor to join an internationally innovative campaign with a base salary of R8000. You will handle inbound sales calls and queries from policyholders, delivering exceptional service and ensuring compliance with regulations.

The role is on-site at our Cape Town office. Requirements include Grade 12, 12 months in an international call centre or 6 months in insurance, and strong English communication with a clean record.

Qualifications

• Grade 12 / Matric required.
• 12 months in an international Call Centre OR 6 months in the Insurance Industry.
• Minimum B2 English (email writing and computer literacy).
• Clear criminal and credit record.
• Ability to provide references from the last 2 years.
• Regulatory awareness, familiarity with FCA regulations.
• Flexibility to work shift patterns.

Responsibilities

• Handle inbound sales calls, guiding customers through the full end-to-end process of purchasing new policies.
• Manage queries from existing policyholders, including policy amendments, renewals and cancellations.
• Ensure all customer interactions comply with regulatory requirements and internal guidelines.
• Deliver personalised conversations by adapting your approach to individual customer needs and circumstances.
• Maintain accurate records of all customer interactions and outcomes.
• Support growth ambitions within Home Protect by consistently meeting service and quality standards.
• Collaborate effectively with colleagues and leaders to maintain a customer-focused, high-performing team environment.

Skills

Customer service

Communication

Regulatory awareness

References provided

English proficiency

Education

Grade 12 / Matric

Job description

Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Service Sales Advisor, working on an internationally innovative campaign with a base salary of R8000

As a Customer Service Sales Advisor, you will be responsible for providing exceptional customer service to new and existing customers across a range of policy enquiries. You’ll be working on-site from our vibrant Cape Town office, where creativity meets cutting-edge technology. All the while, you’ll become part of a community of like-minded individuals who become friends for life.

ThisCustomer SupportAdvisor role at Concentrix is a great match if you:

• Minimum of Grade 12 / Matric
• 12 months in an international Call Centre AND/OR 6 Months in the Insurance Industry. Proven experience of delivering exceptional customer care.
• Minimum B2 (English Language level, Email Writing and computer literacy).
• Clear criminal and credit record.
• Ability to provide references from the last 2 years of employment
• Regulatory awareness, familiarity with FCA regulations.
• Flexibility to work shift patterns.

What is in it for you?

In this role, we offer benefits that help you support your unique lifestyle:

• Base Salary of R8000
• Choice between Medical Aid OR Medical Insurance.
  • Medical aid – Covers only the employee;
  • Medical insurance – Covers employee and 2dependents
• Pension Fund
  • -2.5% employer contribution, 2.5% employee contributions
• Subsidized transport
  • Subsidized transport is provided between the hours of 7 pm to 6 am - Employee will contribute a maximum of R350
• Night shift shift allowance
  • Applicable after 7 pm
• Fantastic Employee Assistance Programme (EAP)
• Group life cover
• Access to financial well-being sessions, will writing sessions and stress management sessions
• Team building and upskilling training opportunities
• Interactive and inclusive company culture

What you will do in this role:

Key Contribution Areas:

• Handle inbound sales calls, guiding customers through the full end-to-end process of purchasing new policies.
• Manage queries from existing policyholders, including policy amendments, renewals and cancellations.
• Ensure all customer interactions comply with regulatory requirements and internal guidelines.
• Deliver personalised conversations by adapting your approach to individual customer needs and circumstances.
• Maintain accurate records of all customer interactions and outcomes.
• Support growth ambitions within Home Protect by consistently meeting service and quality standards.
• Collaborate effectively with colleagues and leaders to maintain a customer-focused, high-performingteam environment.

Skills Required:

You will demonstrate a strong understanding of the following areas:

• Competent in a broad range of processes
• Basic complaint handling, such as first points of contact and appropriate logging of complaints
• Competent risk event handling and logging where appropriate - An understanding of the Quality Checking process
• Active and positive contributions to huddles and meetings
• Identifies and drives self-development opportunities - Good levels of communication skills with our customers

With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other’s success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.

Eligibility to work

In accordance with South African law, only applicants who are legally authorized to work in SA will be considered for this position, and the appointment will be made in line with the company’s EE Plan.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.