UK Customer Service Advisor

Concentrix; Cape Town; On-site; ZAR 76,416 - 91,531; Full time

Benefits offered by this job

Medical aid and insurance for employee and two dependents

Pension fund

Subsidized transport

Employee Assistance Programme (EAP)

Group life cover

Financial well-being sessions

Team building opportunities

Inclusive company culture

Job summary

A leading customer service provider in Cape Town seeks a Customer Service Advisor to join their dynamic team. This role offers a base salary of R7524.56 plus incentives, along with benefits like medical aid, pension fund, and team-building opportunities. Ideal candidates should have at least 6 months of international contact center experience, be self-motivated, and possess proficient verbal English communication skills. Join us to deliver excellent customer experiences and develop your career in the service sector.

Qualifications

• Minimum 6 months of international contact centre experience.
• Ability to work shifts aligned to UK business hours.
• Proficient verbal English communication.

Responsibilities

• Take ownership of high-profile escalated cases.
• Manage work orders within business SLA’s.
• Proactively offer solutions to customer issues.

Skills

Verbal English communication

Self-motivated

Responsibility

Education

Grade 12

Job description

Customer Service Advisor

Join to apply for the Customer Service Advisor role at Concentrix.

Are you looking for an opportunity to jumpstart your career in the service industry? Concentrix invites you to join our dynamic team as a Customer Service Advisor working on an internationally innovative campaign from our Cape Town office. The role offers a base salary of R7524,56 + incentives.

What You’ll Gain

• Base salary of R7524,56 + incentives
• Medical aid and insurance for employee and two dependents
• Pension fund
• Subsidized transport
• Employee Assistance Programme (EAP)
• Group life cover
• Financial well‑being, will writing and stress‑management sessions
• Team building and upskilling opportunities
• Interactive and inclusive company culture

Responsibilities

• Take ownership of high‑profile escalated cases from beginning to resolution.
• Manage work orders within business SLA’s.
• Proactively offer solutions to customer issues and concerns.
• Consistently apply agreed behavioural and compliance standards.
• Share knowledge and skills with other team members.
• Communicate new, relevant information to colleagues, customers and managers.
• Develop and maintain current knowledge of the campaign.
• Ensure first‑contact resolution at all times.
• Protect information security and correctly report any issues.
• Provide excellent customer experiences at all times.
• Verify and update customer information.

Qualifications

• Minimum 6 months of international contact centre experience (essential).
• Passed Grade 12.
• Ability to work shifts aligned to UK business hours.
• Proficient verbal English communication.
• Self‑motivated and highly responsible.

Eligibility to Work

Only candidates legally authorized to work in SA will be considered.

Equal Employment Opportunity

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.