USA Customer Service Advisor

Concentrix; Durban; On-site; ZAR 81,000 - 97,000; Full time

Benefits offered by this job

R8,000 salary

R1,000 campaign allowance

Performance incentives

Medical aid/insurance option

Retirement fund

Transport support

Group life cover

EAP

Upskilling training

Job summary

Concentrix in Durban is seeking a Customer Service Advisor to support an international campaign in an on-site capacity. You will resolve queries, manage escalations, and deliver positive customer experiences with professionalism and care.

We offer a base salary of R8 000, a guaranteed campaign allowance of R1 000, and performance-based incentives up to R3 000. The role requires at least 12 months in international BPO, Grade 12, and strong English communication.

Qualifications

• Minimum 12 months international BPO call centre experience
• Credit clear
• Grade 12 completed
• Willing to work shifts in a 24-hour environment
• Proficient in English verbal and written communication
• Motivated, dependable, and able to take ownership of responsibilities

Responsibilities

• Take ownership of high-profile and escalated cases from start to resolution
• Manage work orders within agreed business SLAs
• Assess health and safety risks and take a proactive approach to mitigate risks
• Consistently apply behavioural, quality, and compliance standards
• Share knowledge and updates with colleagues
• Communicate campaign-relevant information to colleagues, customers, and managers
• Develop and maintain up-to-date knowledge of the campaign
• Work toward first contact resolution in every customer interaction
• Protect information security and follow correct processes when raising concerns
• Provide excellent customer experiences at all times
• Verify and update customer information accurately
• Proactively offer solutions to customer questions and concerns

Skills

BPO experience

English proficiency

Customer service

Communication skills

Education

Grade 12

Job description

Job Description

Join us and be part of this journey towards greater opportunities and brighter futures.

Job Title

USA Customer Service Advisor

Job Description

Join us and be part of this journey towards greater opportunities and brighter futures.

We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture," year after year.

Position Summary

Looking for an opportunity to build a career in the service industry? Join Concentrix as a Customer Service Advisor in our vibrant Durban office, supporting an internationally innovative campaign in an on-site environment.

In this role, you’ll help customers resolve queries, manage escalated cases, and deliver positive customer experiences with professionalism, care, and confidence. This opportunity offers a base salary of R8 000, a guaranteed campaign allowance of R1 000, and performance-based incentives.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Customer Service Advisor, You Will

• Take ownership of high-profile and escalated cases from start to resolution
• Manage work orders within agreed business SLAs
• Assess health and safety risks and take a proactive approach to help mitigate risks to the client’s business
• Consistently apply agreed behavioural, quality, and compliance standards
• Share knowledge, updates, and best practices with colleagues
• Communicate campaign-relevant information to colleagues, customers, and managers
• Develop and maintain up-to-date knowledge of the campaign
• Work toward first contact resolution in every customer interaction
• Protect information security and follow the correct processes when raising concerns
• Provide excellent customer experiences at all times
• Verify and update customer information accurately
• Proactively offer solutions to customer questions, issues, or concerns

Your Qualifications

We embrace our game-changers with open arms: people from diverse backgrounds who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix Is a Great Match If You

• Have a minimum of 12 months of international BPO call centre experience
• Are credit-clear
• Have passed Grade 12
• Can work shifts in a 24-hour environment
• Are proficient in English verbal and written communication
• Are motivated, dependable, and able to take ownership of responsibilities
• Can manage customer conversations with patience, clarity, and professionalism
• Are comfortable working in a fast-paced, service-focused environment
• Enjoy solving problems and supporting positive customer outcomes

It Will Be a Plus If You

• Have experience in travel, e-commerce, retail, or fintech
• Have experience managing escalated customer queries
• Are comfortable learning new systems, processes, and campaign updates quickly

What's in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.

In this role, we offer benefits that help support your unique lifestyle

• Monthly salary of R8 000
• Guaranteed campaign allowance of R1 000
• Up to R3 000 incentive based on performance
• Choice between Medical Aid or Medical Insurance
• Medical Aid covers the employee
• Medical Insurance covers the employee and 2 dependents
• Retirement fund
• 2.5% employer contribution and 2.5% employee contribution
• Subsidized transport provided between 7 pm and 6 am
• Employee transport contribution capped at R350
• Group life cover
• Employee Assistance Programme, EAP
• Access to financial well-being sessions, will-writing sessions, and stress management sessions
• Team building and upskilling training opportunities
• Interactive and inclusive company culture

Power the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Eligibility to work

In accordance with South African law, only applicants who are legally authorized to work in South Africa will be considered for this position, and the appointment will be made in line with the company’s EE Plan.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer

Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.