Cape Town Financial Services Advisor: Debt Support & Risk

Concentrix; Cape Town; On-site; ZAR 86,000 - 103,000; Full time

Benefits offered by this job

Medical aid/insurance

Retirement Fund

Night Shift allowance

Subsidized transport

Team building and upskilling

Job summary

Concentrix in Cape Town is hiring a Financial Services Advisor to join an internationally innovative campaign. The role offers a base salary of R8,500 and a vibrant on-site office, with great opportunities to grow in a dynamic, diverse workplace.

Applicants should have at least Grade 12, 12 months of customer service experience (UK campaign preferred) and strong English (B2). A clear criminal and credit record is required.

Qualifications

• Minimum 12 months Customer Service experience within a UK campaign (Essential) or 12+ months international customer service experience in Financial Services (Banking/Insurance).
• B2 English language proficiency required.
• Clear criminal and credit record.

Responsibilities

• Manage risk and apply control measures to protect customers and the bank.
• Educate customers and guide them to sustainable debt solutions while maintaining compliance.
• Handle customer interactions across telephony and chat channels, meeting performance targets.

Skills

Customer Service

English (B2)

Education

Grade 12 / Matric with Mathematics or Accounting

Job description

Concentrix in Cape Town is hiring a Financial Services Advisor to join an internationally innovative campaign. The role offers a base salary of R8,500 and a vibrant on-site office, with great opportunities to grow in a dynamic, diverse workplace.

Applicants should have at least Grade 12, 12 months of customer service experience (UK campaign preferred) and strong English (B2). A clear criminal and credit record is required.