Retention Advisor: Sales & Service (Durban)

Talkpush; Durban; On-site; ZAR 81,000 - 97,000; Full time

Benefits offered by this job

Base salary

Medical aid/insurance

Pension fund

Night shift allowance

Transport subsidy

EAP

Group life cover

Financial well-being sessions

Team building

Inclusive culture

Job summary

Concentrix in Durban is seeking a Retention Advisor — Sales/Customer Service to join our on-site team. You will connect with customers, understand needs, and tailor entertainment solutions while contributing to a vibrant, inclusive culture.

The role offers a base salary of R8 000 plus performance incentives, with benefits such as medical aid or insurance, pension, transport subsidies, and night-shift support. You will work in a fast-paced, target-driven environment.

Qualifications

• 1 year of call centre experience.
• 6 months of direct sales experience (excluding retail).
• Minimum Grade 12 or NQF4.
• Minimum B2 English language level with email writing ability and basic computer literacy.
• Clear, professional communication with customers.
• Ability to thrive in a target-driven environment.

Responsibilities

• Understand customer requirements quickly and tailor entertainment packages.
• Assist new customers in choosing providers and help existing customers upgrade subscriptions.
• Engage in meaningful conversations to build trust and drive positive outcomes.
• Stay updated on products, campaigns, and brand updates to support customers.
• Place the customer at the heart of every interaction.
• Share best practices and participate in feedback for continuous improvement.
• Develop skills through ongoing learning resources and training.
• Deliver exceptional service in every interaction.
• Follow compliance guidelines to ensure appropriate product offerings.

Education

Grade 12 or NQF4

Job description

Concentrix in Durban is seeking a Retention Advisor — Sales/Customer Service to join our on-site team. You will connect with customers, understand needs, and tailor entertainment solutions while contributing to a vibrant, inclusive culture.

The role offers a base salary of R8 000 plus performance incentives, with benefits such as medical aid or insurance, pension, transport subsidies, and night-shift support. You will work in a fast-paced, target-driven environment.