Customer Service Advisor

Concentrix; Cape Town; On-site; ZAR 86,322 - 103,397; Full time

Benefits offered by this job

Performance incentives

Subsidized transport

Pension fund

Medical aid for main member

Employee Assistance Programme

Team building and upskill training

Job summary

A leading customer service firm in Cape Town seeks a Customer Service Advisor to work on an innovative media campaign. The role offers a base salary of R8500 with performance incentives and fantastic benefits like medical aid and pension funding. Candidates should have at least 6 months in a BPO environment and be proficient in English, along with the ability to work shifts corresponding to U.S. hours. A strong team player who is self-motivated is ideal for this vibrant workplace.

Qualifications

• At least 6 months of experience working in an international BPO contact centre customer service environment.

Responsibilities

• Working towards consistently achieving and exceeding set targets.
• Communicating new information that is relevant to the campaign.
• Providing excellent customer experiences at all times.

Skills

Ability to work shifts aligned to United States business hours

Proficient in English verbal and written communication

Self-motivated and responsible

Education

Passed Grade 12

Job description

Job Title

Customer Service Advisor

Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Service Advisor working on an internationally innovative media campaign with a base salary of R8500.

You’ll be working on-site from our vibrant Cape Town office, where creativity meets cutting-edge technology. All the while, you’ll become part of a community of like-minded individuals who become friends for life.

This Customer Service Advisor role at Concentrix is a great match if you:

• Have at least 6 months of experience working in an international BPO contact centre customer service environment (essential)
• Passed Grade 12
• Ability to work shifts aligned to United States business hours
• Proficient in English verbal and written communication
• Are self-motivated and highly responsible
  
  

What’s In It For You

In this role, we offer benefits that help you support your unique lifestyle:

• Basic salary of R8500
• Performance incentives
• Subsidized transport
• Pension fund
• Fantastic Employee Assistance Programme (EAP)
• Medical aid for the main member / Medical Insurance for the employee and two dependents
• Group life cover
• Access to financial well-being sessions, will writing sessions and stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company culture
  
  

What Will You Do In This Role

• Working towards consistently achieving and exceeding set targets
• Consistently applying agreed behavioural and compliance standards
• Sharing knowledge and skills with other members of the team
• Communicating new information that is relevant to the campaign to colleagues, customers and managers
• Developing and maintaining current knowledge of the campaign
• Ensuring first contact resolution at all times
• Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
• Providing excellent customer experiences at all times
• Verifying and updating customer information
• Proactively offer solutions to any issues or concerns that customers might face
  
  

Ready to bring your skills and experience to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their “employer of choice.” Together, we’ll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!

With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other’s success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.