Customer Service Advisor

Placements24; Sandton; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work arrangement

Health insurance

Retirement savings plan

Career progression opportunities

Dynamic Sandton office environment

Job summary

Placements24 is seeking a professional Customer Service Advisor to join their Sandton team. You will manage customer inquiries, provide expert advice on services, and ensure client satisfaction across all touchpoints, acting as a brand ambassador.

The hybrid role combines remote work with collaborative office days in Sandton. The ideal candidate will have strong communication, CRM proficiency, and problem-solving skills, with experience in a customer service or advisory role.

Qualifications

• High school diploma required; a diploma or degree in business or a related field is advantageous.
• Experience in a customer service or advisory role.
• Excellent communication and active listening with a clear and confident tone.
• Proficiency with CRM software and standard office applications.
• Strong problem-solving abilities and composure in challenging situations.
• Ability to manage time and priorities in a dynamic environment.

Responsibilities

• Handle inbound customer calls, emails, and chat inquiries efficiently and professionally.
• Provide accurate information regarding products and services.
• Troubleshoot and resolve customer issues, aiming for first-contact resolution.
• Maintain detailed records of customer interactions and account information.
• Process service requests, orders, and cancellations as needed.
• Gather customer feedback to contribute to service improvements.

Skills

Customer service

CRM software

Communication skills

Active listening

Time management

Problem solving

Education

High school diploma

Business-related diploma/degree

Job description

About the Role

Our client is seeking a professional and customer-focused Customer Service Advisor to join their thriving team in the prestigious business district of Sandton . This role is pivotal in delivering outstanding support and ensuring client satisfaction across all touchpoints. You will manage customer inquiries, provide expert advice on services, and resolve issues promptly, acting as a brand ambassador for our client. The hybrid nature of this role allows for a flexible work arrangement, combining the convenience of remote work with the collaborative benefits of working from a modern office in one of Johannesburg's key economic centers.

Key Responsibilities

• Handle inbound customer calls, emails, and chat inquiries efficiently and professionally.
• Provide accurate and comprehensive information regarding products and services.
• Troubleshoot and resolve customer issues, aiming for first-contact resolution.
• Maintain detailed records of customer interactions and account information.
• Process service requests, orders, and cancellations as needed.
• Gather customer feedback to contribute to service improvements.

Requirements

• High school diploma required; a diploma or degree in business or a related field is advantageous.
• Demonstrated experience in a customer service or advisory role.
• Excellent communication and active listening skills, with a clear and confident tone.
• Proficiency with customer relationship management (CRM) software and standard office applications.
• Strong problem-solving capabilities and the ability to handle challenging situations with composure.
• Ability to manage time effectively and prioritize tasks in a dynamic environment.

Benefits

• Competitive salary and performance-based bonuses.
• Hybrid work arrangement, offering a blend of remote and office-based work.
• Comprehensive health insurance and retirement savings plan.
• Opportunities for continuous learning and career progression.
• A dynamic and professional work environment in Sandton .