Customer Care Agent - Hybrid

Placements24; Upington; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Health and retirement benefits

Hybrid work model

Career development opportunities

Collaborative team culture

Job summary

Placements24 in Upington is seeking a customer care agent who will handle inquiries across phone, email, and online chat while delivering high-quality service. The role combines in-office collaboration with the flexibility of remote work to support a balanced professional life.

In this position you will resolve product and account issues, document interactions in the CRM, and collaborate with teams to enhance customer satisfaction.

Qualifications

• Previous experience in customer care or similar role.
• Strong communication and empathetic approach.
• Proficiency with CRM and MS Office.
• Ability to multitask in a dynamic environment.

Responsibilities

• Respond to inquiries via phone, email, and chat.
• Provide information on products, services, and account details; resolve issues.
• Document interactions in the company's CRM system.
• Escalate complex issues to appropriate departments or supervisors.
• Identify opportunities to improve customer satisfaction and loyalty.
• Follow established procedures to ensure consistent service delivery.

Skills

Communication

Interpersonal skills

Multitasking

Time management

Empathy

Education

High school diploma

Tools

CRM software

MS Office

Job description

About the Role

Our client is seeking an attentive and service-oriented Customer Care Agent to join their team in Upington. This role is pivotal in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing support across multiple channels. You will be a key representative of the company, building positive relationships and contributing to a smooth customer journey. This hybrid role offers the advantage of in-office collaboration and the flexibility of remote work, catering to a balanced professional life. You will work within a supportive team environment focused on achieving service excellence.

Key Responsibilities

• Respond to customer inquiries promptly and accurately via phone, email, and online chat.
• Provide information on products, services, and account details, resolving concerns effectively.
• Document all customer interactions and resolutions within the company's CRM system.
• Escalate complex issues to appropriate departments or supervisors when necessary.
• Identify opportunities to improve customer satisfaction and loyalty through proactive engagement.
• Follow established procedures and guidelines to ensure consistent service delivery.

Requirements

• Previous experience in a customer care, customer service, or similar role.
• Strong communication and interpersonal skills, with an empathetic approach.
• Proficiency in using CRM software and standard office applications.
• Ability to multitask and manage time effectively in a dynamic environment.
• A commitment to providing exceptional customer experiences.
• High school diploma or equivalent; relevant certifications are a plus.

Benefits

• Competitive annual salary and potential for performance-based bonuses.
• Access to comprehensive health and retirement benefits.
• Hybrid work model offering a balance between office and remote work.
• Opportunities for skill development and career advancement within the company.
• A positive and collaborative team culture.