Customer Service Advisor

Placements24; Mossel Bay; On-site; ZAR 83,000 - 124,000; Part time

Benefits offered by this job

Competitive hourly wage reflecting经验

Part-time hours offering work-life bal

Training on company products and seriv

Friendly and supportive work environ

Opportunities to grow within the公司

Job summary

Placements24 is seeking a friendly and dedicated Customer Service Advisor to join our team in Mossel Bay, South Africa. This part-time role puts you at the frontline, helping customers, answering queries, and resolving issues with professionalism and efficiency.

You will handle inquiries by phone, email, and in-person, provide product information, process orders, and maintain accurate customer records. The position offers work-life balance and opportunities to grow within the company.

Qualifications

• Previous experience in a customer service or related role.
• Excellent communication and interpersonal skills.
• A patient and empathetic approach to customer interactions.
• Basic computer literacy and ability to learn new systems.
• Availability for part-time shifts as scheduled.

Responsibilities

• Handle customer inquiries via phone, email, and in-person interactions.
• Provide information about products, services, and company policies.
• Resolve customer complaints and issues effectively and courteously.
• Process customer orders, forms, and applications as required.
• Maintain customer records and update information in the system.

Skills

Communication skills

Interpersonal skills

Empathetic approach

Basic computer literacy

Part-time availability

Job description

About the Role

Our client is looking for a friendly and dedicated Customer Service Advisor to join their team in Mossel Bay . In this role, you will be the first point of contact for customers, providing assistance, answering queries, and resolving issues with professionalism and efficiency. This part-time position offers a great opportunity to contribute to a positive customer experience within a supportive local community. If you have a passion for helping people and possess excellent communication skills, this role is ideal for you.

Key Responsibilities

• Handle customer inquiries via phone, email, and in-person interactions.
• Provide information about products, services, and company policies.
• Resolve customer complaints and issues effectively and courteously.
• Process customer orders, forms, and applications as required.
• Maintain customer records and update information in the system.

Requirements

• Previous experience in a customer service or related role.
• Excellent communication and interpersonal skills.
• A patient and empathetic approach to customer interactions.
• Basic computer literacy and ability to learn new systems.
• Availability for part-time shifts as scheduled.

Benefits

• Competitive hourly wage reflecting experience.
• Part-time hours offering work-life balance.
• Training on company products and services.
• A friendly and supportive work environment.
• Opportunities to grow within the company.