Customer Service Agent - Mossel Bay

Placements24; Mossel Bay; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Group life cover

Disability insurance

Training & development

Job summary

Placements24 is seeking a proactive Customer Service Agent to join our team in Mossel Bay. The role focuses on delivering outstanding customer experiences, handling inquiries, and resolving issues with care.

You will be the main liaison between the company and its customers, contributing to loyalty and satisfaction. Key responsibilities include addressing customer needs, processing orders, updating CRM records, and collaborating with sales and technical teams to ensure a smooth journey.

Qualifications

• Previous experience in a customer-facing role.
• Strong communication skills, both verbal and written, and a friendly demeanor.
• Proficiency in using computer systems and basic office software.
• Ability to manage multiple tasks and prioritize effectively in a busy environment.
• High school diploma or equivalent qualification.

Responsibilities

• Engage with customers to understand their needs and provide accurate information about products and services.
• Resolve customer complaints and issues in a professional and timely manner, aiming for customer retention.
• Process customer orders, forms, applications, and requests accurately.
• Maintain updated customer records and document all interactions in the company's CRM system.
• Collaborate with sales and technical teams to ensure a cohesive customer journey.

Skills

Communication skills

CRM familiarity

Time management

Computer literacy

Education

High School Diploma

Tools

CRM software

Job description

About the Role

Our client is seeking a proactive and customer-focused Customer Service Agent to join their team in the vibrant coastal town of Mossel Bay . This role is central to providing outstanding customer experiences, handling inquiries, and resolving issues with efficiency and care. You will act as a key liaison between the company and its customers, ensuring satisfaction and loyalty. This position is ideal for someone who enjoys direct interaction and contributing to a positive local business environment. Become an integral part of a growing organization that values professionalism and dedicated service.

Key Responsibilities

• Engage with customers to understand their needs and provide accurate information about products and services.
• Resolve customer complaints and issues in a professional and timely manner, aiming for customer retention.
• Process customer orders, forms, applications, and requests accurately.
• Maintain updated customer records and document all interactions in the company's CRM system .
• Collaborate with sales and technical teams to ensure a cohesive customer journey.

Requirements

• Previous experience in a customer-facing role, preferably in service or sales.
• Strong communication skills, both verbal and written, with a friendly and approachable demeanor.
• Proficiency in using computer systems and basic office software.
• Ability to manage multiple tasks and prioritize effectively in a busy environment.
• High school diploma or equivalent qualification.

Benefits

• Competitive salary and potential for performance bonuses.
• Group life cover and disability insurance.
• Opportunities for training and professional development within the company.
• A stable, full-time position based in beautiful Mossel Bay .
• A positive workplace culture that encourages teamwork and personal growth.