Customer Experience Specialist

Placements24; Mossel Bay; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive pay

Mossel Bay office

On-the-job training

Contract extension possible

Reputable company

Job summary

Placements24 in Mossel Bay is seeking a Customer Experience Specialist to join our client’s team. You will engage with customers, resolve issues, and gather feedback to improve service.

This office-based role emphasizes empathy, strong communication, and CRM accuracy. Training and a path toward longer contracts are available for high performers.

Qualifications

• Experience in customer service, hospitality, or related field.
• Excellent interpersonal and communication abilities.
• Strong problem-solving with a customer-first mindset.
• Proficient with CRM software in a professional setting.
• Ability to stay calm and professional in Mossel Bay office.

Responsibilities

• Engage with customers to meet and exceed needs.
• Handle complaints with empathy and efficiency.
• Gather and analyse customer feedback for improvements.
• Collaborate with departments to smooth the customer journey.
• Maintain detailed records of interactions in the CRM.

Skills

Customer service experience

Interpersonal skills

Communication skills

Calm under pressure

Customer-first mindset

Problem solving

CRM software

Tools

CRM software

Job description

About the Role

Our client is seeking an enthusiastic Customer Experience Specialist to join their team in Mossel Bay . This role is pivotal in ensuring every customer interaction is positive and memorable, contributing to overall brand loyalty and satisfaction. You will work directly with customers to address their needs, resolve complaints, and gather feedback to drive service improvements. This position requires a blend of interpersonal skills, problem-solving capabilities, and a genuine passion for customer service within a dynamic office setting. You will be an ambassador for our client, representing their values and commitment to excellence in the heart of Mossel Bay .

Key Responsibilities

• Engage with customers proactively to ensure their needs are met and exceeded.
• Handle customer complaints and resolve issues with empathy and efficiency.
• Gather and analyze customer feedback to identify areas for service enhancement.
• Collaborate with other departments to create a seamless customer journey.
• Maintain detailed records of customer interactions and resolutions in the CRM system.

Requirements

• Previous experience in customer service, hospitality, or a related field.
• Exceptional interpersonal and communication skills.
• Strong problem-solving abilities and a customer-first approach.
• Proficiency in using customer relationship management (CRM ) software.
• Ability to remain calm and professional under pressure in the Mossel Bay office.

Benefits

• Competitive compensation package for contractors.
• Opportunity to work with a reputable company in Mossel Bay .
• Gain valuable experience in customer experience management.
• Supportive team environment and on-the-job training.
• Potential for contract extension based on performance.