Customer Retention Specialist

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Salary + bonus

Health benefits

Development opportunities

Hybrid work Bloemfontein

Team collaboration

Job summary

Placements24 in Bloemfontein is seeking a proactive Customer Retention Specialist to minimize churn and maximize customer lifetime value through strategic engagement and proactive support.

You will identify at-risk customers, implement tailored retention plans, and work cross-functionally to ensure a consistently positive customer experience and sustainable growth.

Qualifications

• Proven experience in customer retention, account management, or related role.
• Strong analytical skills and ability to interpret customer data.
• Excellent communication, negotiation, and interpersonal skills.

Responsibilities

• Monitor accounts for churn risk and intervene proactively.
• Develop personalized retention strategies for at-risk customers.
• Engage with customers to understand needs and address concerns.
• Identify upsell or cross-sell opportunities with existing customers.
• Analyse customer data to identify trends and inform retention efforts.
• Collaborate with sales and support for a unified customer experience.

Skills

Retention strategy

Account management

Data analysis

CRM proficiency

Communication skills

Lifecycle management

Tools

CRM software

Job description

About the Role

Our client is seeking a proactive Customer Retention Specialist to join their team in Bloemfontein . This role focuses on minimizing customer churn and maximizing customer lifetime value through strategic engagement and proactive support. You will identify at-risk customers, implement tailored retention strategies, and ensure a consistently positive customer experience. Your efforts will be key in maintaining a strong customer base and contributing to the company's sustainable growth.

Key Responsibilities

• Monitor customer accounts for signs of potential churn and proactively intervene.
• Develop and execute personalized retention strategies for at-risk customers.
• Engage with customers to understand their needs and address concerns effectively.
• Identify opportunities to upsell or cross-sell relevant products/services to existing customers.
• Analyze customer data to identify trends and provide insights for retention efforts.
• Collaborate with sales and support teams to ensure a unified customer experience.

Requirements

• Proven experience in customer retention , account management, or a related sales/service role.
• Strong analytical skills and ability to interpret customer data.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency with CRM software and customer engagement platforms.
• A proactive and results-oriented approach to problem-solving.
• Understanding of customer lifecycle management.

Benefits

• Competitive salary with commission or bonus structure.
• Comprehensive health and wellness benefits.
• Opportunities for professional development in customer relationship management.
• A dynamic hybrid work model supporting work-life balance in Bloemfontein .
• A collaborative team focused on customer loyalty and success.