Customer Engagement Specialist

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Bonuses

Health and wellness benefits

Flexible remote work

Professional growth opportunities

Job summary

Placements24 is seeking a proactive Customer Engagement Specialist to join our growing team, supporting customers remotely from Mahikeng, North West. You will build strong relationships and drive satisfaction through personalized communication and proactive support.

You will work with CRM tools, analyze customer data, and collaborate with sales and support teams to deliver a seamless customer journey while fostering loyalty and continuous learning in a remote-friendly environment.

Qualifications

• Experience in a customer engagement, customer success, or relationship management role.
• Strong communication, interpersonal, and active listening skills.
• Proficiency with CRM software and customer engagement tools.
• Ability to analyze customer data and identify trends.
• A proactive, problem-solving mindset with a focus on customer retention.
• Capability to work independently and manage tasks effectively in a remote setting.

Responsibilities

• Engage with customers regularly to understand their needs and provide tailored support.
• Proactively identify opportunities to enhance customer experience and satisfaction.
• Address customer inquiries and concerns promptly and effectively through various channels.
• Gather customer feedback to inform product development and service improvements.
• Collaborate with sales and support teams to ensure a cohesive customer journey.
• Develop and deliver engaging content or resources for customer education.

Skills

Customer engagement

CRM software

Communication

Active listening

Data analysis

Remote work

Tools

CRM tools

Job description

Our client is looking for a proactive Customer Engagement Specialist to join their growing team, supporting customers remotely from Mahikeng, North West . This role focuses on building and maintaining strong relationships with customers, ensuring they receive maximum value from our services. You will be instrumental in fostering customer loyalty and driving satisfaction through personalized communication and proactive support. We seek individuals who are passionate about customer success, possess excellent communication skills, and are adept at leveraging technology to connect with and support users.

Key Responsibilities

• Engage with customers regularly to understand their needs and provide tailored support.
• Proactively identify opportunities to enhance customer experience and satisfaction.
• Address customer inquiries and concerns promptly and effectively through various channels.
• Gather customer feedback to inform product development and service improvements.
• Collaborate with sales and support teams to ensure a cohesive customer journey.
• Develop and deliver engaging content or resources for customer education.

Requirements

• Experience in a customer engagement , customer success, or relationship management role.
• Strong communication, interpersonal, and active listening skills.
• Proficiency with CRM software and customer engagement tools.
• Ability to analyze customer data and identify trends or patterns.
• A proactive, problem-solving mindset with a focus on customer retention.
• Capability to work independently and manage tasks effectively in a remote setting.

Benefits

• Competitive salary and potential for bonuses.
• Flexible remote work arrangement.
• Opportunities for continuous learning and professional growth.
• Comprehensive health and wellness benefits.
• A collaborative and innovative work environment.