Customer Relations Specialist

Placements24; Richards Bay; Hybrid; ZAR 330,000 - 430,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary

Career development

Medical and retirement benefits

Dynamic team environment

Job summary

Placements24 in Richards Bay, KwaZulu-Natal, is seeking a Customer Relations Specialist to manage key accounts and strengthen customer satisfaction through clear communication and problem solving. The role blends in-office collaboration with remote work and offers a dynamic environment.

You will maintain CRM records, address inquiries, collaborate with sales and technical support, and identify upsell opportunities.

Qualifications

• Minimum 3 years in Customer Relations or Account Management.
• Excellent communication, negotiation, and interpersonal skills.
• CRM software and MS Office proficiency.

Responsibilities

• Manage and nurture relationships with key customer accounts.
• Address and resolve inquiries, feedback, and complaints promptly.
• Provide proactive communication regarding service updates, product information.
• Maintain up-to-date customer records and interaction logs in the CRM system.
• Collaborate with sales and technical support teams to meet customer needs.
• Identify opportunities to upsell or cross-sell relevant products and services.

Skills

CRM management

Communication

Negotiation

Interpersonal skills

CRM software

Education

Bachelor's degree in Business/Marketing

Job description

Our client is seeking a detail-oriented and customer-focused Customer Relations Specialist to join their team in Richards Bay, KwaZulu-Natal . This role is vital for maintaining and enhancing customer relationships through excellent communication and problem-solving. You will be responsible for managing customer accounts, addressing concerns, and ensuring a seamless service experience. This position offers a dynamic hybrid work environment where you can balance in-office collaboration with remote flexibility, contributing significantly to customer retention and satisfaction.

Key Responsibilities

• Manage and nurture relationships with key customer accounts.
• Address and resolve customer inquiries, feedback, and complaints promptly and effectively.
• Provide proactive communication regarding service updates, product information, and potential issues.
• Maintain up-to-date customer records and interaction logs within the CRM system.
• Collaborate with sales and technical support teams to ensure customer needs are met.
• Identify opportunities to upsell or cross-sell relevant products and services.

Requirements

• Minimum 3 years of experience in Customer Relations , Account Management, or a similar role.
• Excellent communication, negotiation, and interpersonal skills.
• Demonstrated ability to build and maintain strong customer relationships.
• Proficiency in CRM software and Microsoft Office applications.
• Strong problem-solving skills and the ability to handle challenging situations calmly.
• A degree in Business, Marketing, or a related field is advantageous.

Benefits

• Attractive salary and potential for performance bonuses.
• Flexible hybrid work schedule combining office and remote duties.
• Opportunities for professional development and attending industry events.
• Comprehensive medical and retirement benefits.
• A supportive and dynamic team atmosphere focused on growth.