Customer Relationship Manager

Placements24; Sandton; Hybrid; ZAR 700,000 - 950,000; Full time

Job description

About the Role

Our client, a reputable firm in the marketing and communications industry, is seeking a proactive and experienced Customer Relationship Manager to join their team in Sandton, Gauteng . This role is crucial in nurturing and expanding client relationships, ensuring high levels of customer satisfaction and retention. You will be responsible for understanding client needs, developing tailored strategies, and serving as the primary liaison between clients and our client's service delivery teams. This position offers a stimulating hybrid work model, allowing for effective collaboration and client engagement while providing remote flexibility. We are looking for an individual with exceptional communication and interpersonal skills, a strong understanding of client management, and a passion for building lasting partnerships. Join a forward-thinking company that values client success and offers significant opportunities for professional growth in the vibrant business hub of Sandton . Your expertise will be vital in driving client loyalty and contributing to our client's continued success. We seek individuals dedicated to excellence and client satisfaction.

Key Responsibilities

• Develop and execute strategies to build and maintain strong, long-term relationships with key clients.
• Act as the primary point of contact for clients, ensuring clear and consistent communication.
• Understand client objectives and challenges, and translate them into actionable plans for service delivery.
• Monitor client satisfaction levels and proactively address any concerns or issues.
• Conduct regular client meetings and business reviews to assess performance and identify opportunities.
• Collaborate with internal teams (sales, creative, account management) to ensure seamless service delivery and client success.
• Identify opportunities for account growth and upsell/cross-sell of services.
• Gather client feedback and provide insights to internal teams to improve service offerings.
• Resolve client issues and complaints efficiently and effectively.
• Maintain accurate client records and track relationship progress in the CRM system.

Requirements

• Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
• Minimum of 4 years of experience in account management, client relations, or customer success roles, preferably in an agency or service-based industry.
• Proven ability to build and maintain strong client relationships.
• Excellent verbal and written communication skills, with strong presentation abilities.
• Strong understanding of marketing and communications principles.
• Proficiency in CRM software and project management tools.
• Exceptional problem-solving and negotiation skills.
• Ability to work independently and collaboratively within a hybrid team structure.
• Strategic thinker with a results-oriented mindset.
• Located in or able to commute to Sandton, Gauteng for hybrid work.

Benefits

• Competitive annual salary of R. Hybrid work arrangement providing flexibility.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and industry training.
• A dynamic and collaborative work environment in a prime Sandton location.
• Generous paid leave and company holidays.
• Performance-based incentives and bonuses.
• Exposure to diverse and exciting client projects.