Client Relationship Manager - Technical Solutions

Placements24; Sandton; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Commission/bonus structure

Medical aid

Life insurance

Retirement fund

Professional development

Sandton location

Travel opportunities

Job summary

Placements24 in Sandton, Gauteng, seeks an experienced Client Relationship Manager to nurture and expand relationships with key clients, ensuring success with our client’s technical solutions.

You will be the primary liaison, understanding client needs, advocating internally, and driving value through offerings. This role demands strategic thinking, strong communication, and a proactive approach to retention and growth.

Qualifications

• 5+ years in account management or client relationship roles with technical solutions.
• Proven success in growing key client accounts and strategic partnerships.
• Strong communication, presentation, and negotiation skills.

Responsibilities

• Develop and maintain strong relationships with a portfolio of key clients.
• Understand client objectives and propose technical solutions.
• Serve as main client contact, addressing needs and concerns.
• Conduct regular reviews to demonstrate value and identify upsell opportunities.
• Collaborate with internal teams to ensure seamless delivery.
• Monitor satisfaction and address issues proactively.
• Gather feedback to inform product and service improvements.
• Manage contract renewals and negotiations.

Skills

Client relationship mgmt

Account management

Communication

Negotiation

Strategic thinking

Salesforce

Cross-functional collaboration

Education

Bachelor's degree in Business, Marketing, Computer Science, or related field

Tools

Salesforce

Project management tools

Job description

About the Role

Our client is seeking an experienced and strategic Client Relationship Manager to join their team in Sandton, Gauteng. This vital role focuses on nurturing and expanding relationships with key clients, ensuring their success and satisfaction with our client's technical solutions. The ideal candidate will possess a blend of technical understanding, excellent interpersonal skills, and a proven ability to manage complex client accounts. You will act as a primary liaison, understanding client needs, advocating for them internally, and driving value through our client's offerings. This is a prime opportunity for a proactive professional to contribute to client growth and retention in a dynamic business hub like Sandton.

Key Responsibilities

• Develop and maintain strong, long-term relationships with a portfolio of key clients.
• Understand clients' business objectives and technical requirements to proactively propose solutions.
• Serve as the main point of contact for clients, addressing their needs and concerns effectively.
• Conduct regular business reviews to demonstrate value and identify opportunities for upselling/cross-selling.
• Collaborate with internal technical, sales, and support teams to ensure seamless client delivery.
• Monitor client satisfaction and proactively address any potential issues before they escape.
• Gather client feedback to inform product development and service improvements.
• Manage contract renewals and negotiations.

Requirements

• Minimum of 5 years of experience in account management, client relationship management, or a related client-facing role, preferably within a technical solutions environment.
• Demonstrated success in managing and growing key client accounts.
• Strong understanding of technology, software solutions, or related technical fields.
• Excellent communication, presentation, and negotiation skills.
• Proven ability to build rapport and trust with stakeholders at various levels.
• Strategic thinking and proactive problem-solving capabilities.
• Experience with CRM software (e.g., Salesforce) and project management tools.
• Bachelor's degree in Business, Marketing, Computer Science, or a related field.
• Must be based in or able to commute to Sandton, Gauteng.

Benefits

• Highly competitive salary and attractive commission/bonus structure.
• Opportunities for significant career advancement and leadership.
• Comprehensive medical aid, life insurance, and retirement fund.
• Access to professional development and continuous learning programs.
• A vibrant and collaborative work culture in a prime Sandton location.
• Travel opportunities for client meetings and industry events.