Customer Relations Manager

Placements24; Bloemfontein; Hybrid; ZAR 550,000 - 850,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Hybrid work model

Professional development opportunities

Bonuses and incentives

Generous annual leave

Job summary

Placements24 is seeking a seasoned Customer Relations Manager to join our team in Bloemfontein, offering a hybrid work model that blends office presence with remote flexibility. You will lead client relationships, ensuring satisfaction, loyalty, and long-term engagement across multiple accounts.

Ideal candidates have 5+ years in customer relations or account management, strong communication and leadership skills, and hands-on CRM experience (Dynamics 365, Zoho CRM) to drive superior service and

Qualifications

• Minimum of 5 years in customer relations, account management, or related customer-facing role.
• Proven ability to build and maintain trust-based relationships with clients.
• Excellent verbal and written communication skills, with strong presentation abilities.
• Experience with CRM software (Dynamics 365, Zoho CRM).
• Hybrid work capacity in Bloemfontein (office and remote).

Responsibilities

• Develop strategies to enhance customer satisfaction and retention.
• Manage a portfolio of key client accounts as primary contact.
• Address and resolve customer inquiries, complaints, and issues promptly.
• Conduct regular client meetings and business reviews to understand evolving needs.
• Monitor customer feedback channels and identify areas for improvement.
• Collaborate with sales, marketing, product to ensure a seamless customer experience.
• Analyze customer data to identify trends, opportunities, and risks.
• Train and mentor junior customer service representatives on best practices.
• Ensure consistent delivery of high-quality customer service across all touchpoints.

Skills

Customer relations

Account management

Verbal communication

Written communication

Leadership

Problem solving

CRM software

Stakeholder management

Presentation skills

Education

Bachelor's degree in Business Administration/Marketing

Tools

Dynamics 365

Zoho CRM

Job description

About the Role

Our client is seeking a seasoned Customer Relations Manager to join their progressive team in Bloemfontein, Free State. This key position focuses on cultivating and maintaining strong, long-lasting relationships with our valued clients, ensuring their satisfaction and continued engagement with our services. The ideal candidate will possess exceptional communication skills, a deep understanding of customer needs, and a proven ability to drive customer loyalty. This hybrid role offers the flexibility to work both in the Bloemfontein office and remotely, providing a balanced approach to work-life integration. We are dedicated to fostering a positive and collaborative work environment where employees can thrive and contribute to our client's success. This is an excellent career opportunity for a dedicated professional looking to make a significant impact.

Key Responsibilities

• Develop and implement strategies to enhance customer satisfaction and retention.


• Manage a portfolio of key client accounts, serving as their primary point of contact.


• Address and resolve customer inquiries, complaints, and issues in a timely and professional manner.


• Conduct regular client meetings and business reviews to understand evolving needs and provide strategic guidance.


• Monitor customer feedback channels and proactively identify areas for improvement.


• Collaborate with internal teams (sales, marketing, product) to ensure a seamless customer experience.


• Analyze customer data to identify trends, opportunities, and potential risks.


• Train and mentor junior customer service representatives on best practices in client relations.


• Ensure consistent delivery of high-quality customer service across all touchpoints.

Requirements

• Minimum of 5 years of experience in customer relations, account management, or a related customer-facing role.


• Proven ability to build and maintain strong, trust-based relationships with clients.


• Exceptional verbal and written communication skills, with strong presentation abilities.


• Excellent problem-solving and conflict-resolution skills.


• Experience with CRM software (e.g., Dynamics 365, Zoho CRM) and customer support platforms.


• Ability to work effectively in a hybrid capacity, adapting to both office and remote work requirements in Bloemfontein.


• Strong leadership qualities and the ability to influence stakeholders.


• Bachelor's degree in Business Administration, Marketing, or a related field is highly desirable.


• Demonstrated understanding of customer service principles and best practices.

Benefits

• Competitive salary package.


• Comprehensive medical, dental, and vision insurance.


• Opportunities for professional development and career advancement.


• Hybrid work model providing flexibility.


• A supportive and dynamic team environment in Bloemfontein, Free State.


• Performance incentives and bonuses.


• Generous annual leave and paid time off.


• Retirement savings plan options.