Client Relationship Manager - Recruitment

Placements24; Sandton; Hybrid; ZAR 420,000 - 720,000; Full time

Benefits offered by this job

Competitive salary and incentives

Hybrid work model

Professional development and training

Medical aid and provident fund

Supportive team environment

Job summary

Placements24 in Sandton is seeking a Relationship Manager to nurture and expand client relationships within a dynamic recruitment consultancy. You will serve as the primary contact for a portfolio of clients, understanding their talent needs and coordinating with recruitment teams to deliver tailored solutions.

The role requires excellent communication, presentation, and negotiation skills, with a strong client-centric mindset.

Qualifications

• Minimum of 3 years of experience in client relationship management, account management, or a client-facing recruitment role.
• Proven ability to build and maintain strong, long-term relationships with key stakeholders.
• Excellent communication, presentation, and negotiation skills.
• Strong understanding of the recruitment process and various industry sectors is highly desirable.
• Ability to work independently and collaboratively within a hybrid work environment in Sandton.
• Proactive problem-solver with a client-centric approach.
• Proficiency in using CRM software and other client management tools.
• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Must be eligible to work in South Africa.

Responsibilities

• Manage and grow relationships with a portfolio of existing clients, serving as their trusted advisor.
• Conduct regular client meetings (in-person and virtual) to discuss ongoing needs, market insights, and service delivery.
• Proactively identify opportunities for expanding services and introducing new solutions to clients.
• Collaborate with internal recruitment teams to ensure successful delivery against client expectations.
• Develop and present customized recruitment strategies and proposals to clients.
• Monitor client satisfaction levels and implement strategies to enhance service quality.
• Analyze client feedback and market trends to provide valuable insights to both clients and the internal team.
• Maintain accurate client records and track key account metrics within the CRM system.
• Support business development efforts by leveraging existing client relationships for referrals.

Skills

Relationship management

Communication

Negotiation

Presentation

CRM software

Education

Bachelor's degree in Business Administration

Bachelor's degree in Marketing

Bachelor's degree in Communications

Tools

CRM software

Job description

About the Role Our client, a distinguished recruitment consultancy based in Sandton, Gauteng, is seeking a dynamic and client-focused Relationship Manager. This pivotal role involves nurturing and expanding relationships with key clients, ensuring their ongoing satisfaction and identifying new business opportunities. You will act as the primary point of contact for a portfolio of clients, understanding their evolving talent needs and collaborating with our recruitment teams to deliver tailored solutions. This position requires exceptional communication and interpersonal skills, a strategic mindset, and a deep understanding of the recruitment landscape. The role utilizes a hybrid work model, allowing for effective client engagement both in person and remotely. We are committed to providing a high level of service and are looking for a professional who shares this dedication to client success. This is an ideal opportunity for someone with a strong background in client management or recruitment looking to specialize in relationship building.

Key Responsibilities

• Manage and grow relationships with a portfolio of existing clients, serving as their trusted advisor.
• Conduct regular client meetings (both in-person and virtual) to discuss ongoing needs, market insights, and service delivery.
• Proactively identify opportunities for expanding services and introducing new solutions to clients.
• Collaborate with internal recruitment teams to ensure successful delivery against client expectations.
• Develop and present customized recruitment strategies and proposals to clients.
• Monitor client satisfaction levels and implement strategies to enhance service quality.
• Analyze client feedback and market trends to provide valuable insights to both clients and the internal team.
• Maintain accurate client records and track key account metrics within the CRM system.
• Support business development efforts by leveraging existing client relationships for referrals.

Requirements

• Minimum of 3 years of experience in client relationship management, account management, or a client-facing recruitment role.
• Proven ability to build and maintain strong, long-term relationships with key stakeholders.
• Excellent communication, presentation, and negotiation skills.
• Strong understanding of the recruitment process and various industry sectors is highly desirable.
• Ability to work independently and collaboratively within a hybrid work environment in Sandton.
• Proactive problem-solver with a client-centric approach.
• Proficiency in using CRM software and other client management tools.
• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Must be eligible to work in South Africa.

Benefits

• Competitive salary and performance-based incentives.
• Opportunity to work with a prestigious client base in Sandton.
• Professional development and training in client management and recruitment strategies.
• Hybrid work model promoting work-life balance.
• Contribution to medical aid and provident fund.
• A professional and supportive team environment.