Customer Experience Specialist

Placements24; Randburg; Hybrid; ZAR 180,000 - 360,000; Full time

Benefits offered by this job

Health insurance

Hybrid work model

Professional growth opportunities

Creative team culture

Bonuses

Job summary

Placements24 in Randburg is seeking a Customer Experience Specialist to enhance the customer journey across touchpoints. The role blends remote and in-office work to serve clients in the Randburg area.

You will respond to inquiries, map journeys, and collaborate with marketing and product teams to deliver a cohesive brand experience, leveraging CRM tools and a passion for service.

Qualifications

• Experience in customer service, marketing, or a related field.
• Strong understanding of customer journey mapping and user experience principles.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in CRM and customer feedback tools.
• Ability to thrive in a hybrid work environment.

Responsibilities

• Monitor customer interactions across channels to identify areas for improvement.
• Respond to customer inquiries and resolve complaints with a focus on satisfaction.
• Develop and implement strategies to enhance the customer experience.
• Gather and analyze customer feedback to inform business decisions.
• Collaborate with marketing and product teams to ensure a cohesive brand message.

Skills

Customer service

Marketing

Communication

Interpersonal skills

Problem solving

CRM

Hybrid work

Tools

CRM tools

Job description

About the Role

Our client is seeking an enthusiastic and customer-centric Customer Experience Specialist to join their hybrid team in Randburg . You will play a key role in enhancing the overall customer journey, from initial contact through to ongoing support. Your focus will be on understanding customer needs, resolving issues efficiently, and ensuring a consistently positive interaction with our brand. This position requires a passion for service, strong communication skills, and the ability to adapt to a dynamic work environment, offering a blend of remote and in-office collaboration to best serve our clients in the Randburg area.

Key Responsibilities

• Monitor customer interactions across various channels to identify areas for improvement.
• Respond to customer inquiries and resolve complaints with a focus on satisfaction.
• Develop and implement strategies to enhance the customer experience.
• Gather and analyze customer feedback to inform business decisions.
• Collaborate with marketing and product teams to ensure a cohesive brand message.

Requirements

• Experience in customer service, marketing, or a related field.
• Strong understanding of customer journey mapping and user experience principles.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in CRM and customer feedback tools .
• Ability to thrive in a hybrid work environment.

Benefits

• Competitive salary and performance bonuses.
• Hybrid work model for work-life balance.
• Opportunities for professional growth and development.
• A creative and supportive team culture.
• Benefits package including health insurance.