Client Relationship Manager

Placements24; Polokwane; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Remote work

Health insurance

Professional development

Paid time off

Retirement plan

Bonuses

Job summary

WhatJobs Direct is seeking a proactive Client Relationship Manager to nurture and strengthen connections with key clients in a fully remote role. You will be the primary contact for assigned accounts, understanding client needs and ensuring they receive maximum value from our services.

This role emphasizes strategic advisory, client retention, and growth in a flexible remote environment, requiring 4+ years in account management and strong communication skills.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, or related field.
• 4+ years in account management, client relations, or similar role.
• Proven track record of managing client portfolios and strong relationships.
• Excellent communication, negotiation, and interpersonal skills.
• Strong problem-solving and proactive client management.
• Experience with CRM software (Salesforce, HubSpot).
• Ability to work independently in a remote environment.
• Familiarity with Polokwane region is advantageous.

Responsibilities

• Manage and grow a portfolio of key client accounts with high satisfaction and retention.
• Serve as the primary contact for clients, addressing inquiries and resolving issues promptly.
• Develop understanding of client business objectives and how services support them.
• Proactively engage with clients to provide strategic advice and identify expansion opportunities.
• Conduct regular check-ins and business reviews to assess client needs and satisfaction.
• Collaborate with internal teams to ensure seamless client experiences.
• Identify and mitigate risks to client relationships.
• Gather client feedback and share insights to improve service.
• Maintain accurate client records and interaction history in the CRM system.

Skills

Communication

Negotiation

Interpersonal skills

Strategic thinking

Problem solving

Time management

Remote work discipline

Education

Bachelor's degree in Business/Marketing/Communications or related field

Tools

Salesforce

HubSpot

Job description

About the Role

Our client, WhatJobs Direct, is seeking a dedicated and proactive Client Relationship Manager to join their team. This role, which is fully remote, is responsible for nurturing and strengthening connections with key clients, ensuring their ongoing satisfaction and success. The ideal candidate will possess exceptional communication and interpersonal skills, a strategic mindset, and a proven ability to build and maintain strong, long‑lasting client partnerships. You will act as the primary point of contact for assigned accounts, understanding their needs and ensuring they receive optimal value from our services. This is an excellent opportunity for an experienced professional to contribute to client retention and growth in a flexible, remote work setting. We are committed to providing our clients with unparalleled support and service, and this role is critical to achieving that objective. Become a trusted advisor to our valued clientele.

Key Responsibilities

• Manage and grow a portfolio of key client accounts, ensuring high levels of satisfaction and retention.
• Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
• Develop a deep understanding of client business objectives and how our services can support them.
• Proactively engage with clients to provide strategic advice and identify opportunities for expansion.
• Conduct regular check‑ins and business reviews to assess client needs and satisfaction.
• Collaborate with internal teams (sales, support, product) to ensure seamless client experiences.
• Identify and mitigate potential risks to client relationships.
• Gather client feedback and communicate insights to relevant internal departments for service improvement.
• Maintain accurate client records and interaction history in the CRM system.

Requirements

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Minimum of 4 years of experience in account management, client relations, or a similar role.
• Proven track record of successfully managing client portfolios and fostering strong relationships.
• Excellent communication, negotiation, and interpersonal skills.
• Strong problem‑solving abilities and a proactive approach to client management.
• Experience with CRM software (e.g., Salesforce, HubSpot) is essential.
• Ability to work independently and manage time effectively in a remote environment.
• Familiarity with the business landscape in Polokwane or surrounding regions is an advantage.

Benefits

• Remote work flexibility with an annual salary of up to ZAR.
• Comprehensive health insurance coverage.
• Opportunities for professional development and continuous learning.
• A collaborative and supportive remote work culture.
• Generous paid time off and holiday allowance.
• Contribution to a retirement savings plan.
• Performance‑based bonuses and incentives.
• Access to virtual team‑building activities.