Customer Relations Specialist

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 280,000 - 360,000; Full time

Benefits offered by this job

Performance bonuses

Hybrid schedule

Professional development

Medical and retirement benefits

Supportive team

Job summary

Placements24 is seeking a detail-oriented Customer Relations Specialist in Richards Bay, KwaZulu-Natal. The role focuses on maintaining strong customer relationships through clear communication and proactive problem-solving, with responsibilities spanning account management, inquiries, and CRM record-keeping.

The position offers a dynamic hybrid work arrangement, balancing in-office collaboration with remote flexibility, and emphasizes customer retention and satisfaction through teamwork with

Qualifications

• 3+ years of experience in Customer Relations, Account Management, or a similar role.
• Excellent communication, negotiation, and interpersonal skills.
• Demonstrated ability to build and maintain strong customer relationships.
• Proficiency in CRM software and Microsoft Office applications.
• Strong problem-solving skills and the ability to handle challenging situations calmly.
• A degree in Business, Marketing, or a related field is advantageous.

Responsibilities

• Manage and nurture relationships with key customer accounts.
• Address and resolve customer inquiries, feedback, and complaints promptly and effectively.
• Provide proactive communication regarding service updates, product information, and potential issues.
• Maintain up-to-date customer records and interaction logs within the CRM system.
• Collaborate with sales and technical support teams to ensure customer needs are met.
• Identify opportunities to upsell or cross-sell relevant products and services.

Skills

Communication

Negotiation

Interpersonal skills

Problem-solving

Education

Business/Marketing degree

Tools

CRM software

Microsoft Office

Job description

About the Role

Our client is seeking a detail-oriented and customer-focused Customer Relations Specialist to join their team in Richards Bay, KwaZulu-Natal . This role is vital for maintaining and enhancing customer relationships through excellent communication and problem-solving. You will be responsible for managing customer accounts, addressing concerns, and ensuring a seamless service experience. This position offers a dynamic hybrid work environment where you can balance in-office collaboration with remote flexibility, contributing significantly to customer retention and satisfaction.

Key Responsibilities

• Manage and nurture relationships with key customer accounts.
• Address and resolve customer inquiries, feedback, and complaints promptly and effectively.
• Provide proactive communication regarding service updates, product information, and potential issues.
• Maintain up-to-date customer records and interaction logs within the CRM system.
• Collaborate with sales and technical support teams to ensure customer needs are met.
• Identify opportunities to upsell or cross-sell relevant products and services.

Requirements

• Minimum 3 years of experience in Customer Relations , Account Management, or a similar role.
• Excellent communication, negotiation, and interpersonal skills.
• Demonstrated ability to build and maintain strong customer relationships.
• Proficiency in CRM software and Microsoft Office applications.
• Strong problem-solving skills and the ability to handle challenging situations calmly.
• A degree in Business, Marketing, or a related field is advantageous.

Benefits

• Attractive salary and potential for performance bonuses.
• Flexible hybrid work schedule combining office and remote duties.
• Opportunities for professional development and attending industry events.
• Comprehensive medical and retirement benefits.
• A supportive and dynamic team atmosphere focused on growth.