Client Support Executive

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work arrangement

Medical benefits

Retirement benefits

Professional development

Job summary

Placements24 in Richards Bay, KwaZulu-Natal, seeks a Client Support Executive to manage a portfolio of clients with a hybrid on-site/remote setup. You will be the primary liaison, addressing inquiries and resolving issues to ensure a positive client experience.

You will leverage CRM tools, conduct check-ins, and identify upsell opportunities while coordinating with internal teams to deliver timely solutions. A bachelor's degree is preferred.

Qualifications

• Proven track record in client support, account management, or helpdesk.
• Excellent communication, negotiation, and interpersonal skills.
• Experience with CRM software and customer support ticketing systems.
• Ability to manage multiple client accounts and prioritize effectively.
• Hybrid work capability in Richards Bay.

Responsibilities

• Manage and maintain relationships with a designated portfolio of clients.
• Address client inquiries, issues, and requests efficiently and professionally.
• Provide detailed product information and technical support to clients.
• Coordinate with internal teams to ensure timely resolution of client issues.
• Conduct regular check-ins and performance reviews with clients.
• Identify opportunities for upselling or cross-selling based on client needs.

Skills

Client support

Account management

Helpdesk

Communication

Negotiation

Interpersonal

Prioritization

Education

Bachelor's degree in business/communications

Tools

CRM software

Ticketing systems

Job description

About the Role

Our client is seeking an experienced and client-focused Client Support Executive to join their team in Richards Bay. This hybrid role involves providing comprehensive support to a portfolio of clients, ensuring their needs are met and their experience with our services is positive and productive. You will act as a key liaison, building strong relationships and addressing any concerns promptly. This position offers a blend of on-site collaboration in Richards Bay and remote flexibility, allowing for an optimal work-life balance. Your role will be crucial in fostering client retention and driving satisfaction within the KwaZulu-Natal region.

Key Responsibilities

• Manage and maintain relationships with a designated portfolio of clients.
• Address client inquiries, issues, and requests efficiently and professionally.
• Provide detailed product information and technical support to clients.
• Coordinate with internal teams to ensure timely resolution of client issues.
• Conduct regular check‑ins and performance reviews with clients.
• Identify opportunities for upselling or cross‑selling based on client needs.

Requirements

• Proven track record in a client support , account management, or helpdesk role.
• Excellent communication, negotiation, and interpersonal skills.
• Experience with CRM software and customer support ticketing systems.
• Ability to manage multiple client accounts and prioritize effectively.
• Comfort working in a hybrid model, balancing on-site and remote duties in Richards Bay .
• Bachelor's degree in business, communications, or a related field is preferred.

Benefits

• Competitive salary with potential for performance bonuses.
• Hybrid work arrangement offering flexibility.
• Comprehensive medical and retirement benefits.
• Professional development opportunities and ongoing training.
• A dynamic and client-centric work environment in Richards Bay.