Customer Orders And Procurement Coordinator

Cls; Gauteng; On-site; ZAR 240,000 - 300,000; Full time

Job summary

Cls in Centurion, Gauteng, is seeking a proactive Customer Orders and Procurement Coordinator to manage orders from receipt to delivery. You will coordinate with suppliers, production teams and customers to ensure accurate handling and timely feedback throughout the process.

The role requires strong follow-up, attention to detail and the ability to work under pressure while maintaining high service levels. A Grade 12 is essential and 3 years of relevant experience is preferred.

Qualifications

• National Senior Certificate (Grade 12)
• 3 years’ relevant administrative, procurement, production coordination or supply chain experience
• Experience coordinating between suppliers, internal teams and/or customers

Responsibilities

• Receive, coordinate and track customer orders from initial request through to completion.
• Ensure customer orders are accurately captured and communicated to the relevant internal teams.
• Provide customers with regular feedback on order status, availability and delivery dates.
• Maintain accurate records of supplier information, pricing, availability and outstanding requirements.

Skills

Strong coordination

Follow-up skills

Communication

Education

Grade 12

Job description

Introduction:
Our client is looking for a proactive and detail-oriented Customer Orders and Procurement Coordinator to join their team in Sunderland Ridge, Centurion, Gauteng. The successful candidate will be responsible for coordinating customer orders and ensuring effective communication between customers, production and suppliers. This role is suited to an individual with strong follow-up skills, the ability to work under pressure and a customer-focused approach, ensuring orders are accurately managed and customers receive timely feedback throughout the process.
Job Purpose:
To coordinate and facilitate the effective flow of information, materials and requirements between suppliers, production and customers, ensuring that procurement and production-related requirements are followed up and completed within required deadlines.The role requires strong follow-through, attention to detail and the ability to manage multiple priorities while working under pressure.

REQUIREMENTS
Minimum education (essential):

• National Senior Certificate (Grade 12)

Minimum applicable experience (years):

• 3 years’ relevant administrative, procurement, production coordination or supply chain experience

Required nature of experience:

• Experience coordinating between suppliers, internal teams and/or customers
• Experience with supplier follow-ups, obtaining availability, pricing and lead times
• Experience working with procurement or raw material requirements

Skills and Knowledge (essential):

• Strong coordination and follow-up skills
• Good communication and interpersonal skills

Other:

• Own transport and valid driver’s licence.

KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES
Customer Order Confirmation

• Receive, coordinate and track customer orders from initial request through to completion.
• Ensure customer orders are accurately captured and communicated to the relevant internal teams.
• Ensure customer requirements, quantities and deadlines are clearly communicated.
• Monitor the progress of customer orders against agreed timelines.

Customer Communication & Feedback

• Provide customers with regular and accurate feedback on order status, availability, production progress and expected delivery dates.
• Proactively follow up on outstanding information and communicate any delays, changes or potential issues to customers.
• Ensure customer queries are responded to promptly and followed through to resolution.
• Maintain clear and professional communication with customers throughout the order process.

Production Coordination

• Coordinate with suppliers regarding raw material availability, pricing and lead times required to fulfil customer orders.
• Follow up with suppliers on outstanding information, orders and deliveries.
• Monitor supplier commitments that may impact customer order timelines.
• Communicate supplier delays or shortages to the relevant internal team and customer where appropriate.
• Maintain accurate information relating to supplier availability and customer order requirements.
• Maintain accurate records of supplier information, pricing, availability and outstanding requirements.
• Update and maintain basic Excel schedules and tracking tables.
• Ensure procurement and production information is kept current and accessible.
• Assist with general administrative requirements relating to procurement and production coordination.
• Maintain organised records and supporting documentation.

Order Administration & Follow Up

• Maintain accurate order tracking schedules and basic Excel tables.
• Monitor outstanding customer orders, actions and deadlines to ensure nothing is left unattended.
• Keep relevant customer, production and supplier information up to date.
• Ensure all customer commitments and follow-ups are recorded and actioned.
• Work proactively and under pressure while maintaining accuracy and attention to detail.

Remuneration Offered
Market related

Customer Orders and Procurement Coordinator Centurion, Gauteng, ZA