Customer Orders and Procurement Coordinator

Creative Leadership Solutions; Centurion; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Creative Leadership Solutions in Centurion, Gauteng, seeks an administrative/procurement coordinator with 3 years' experience to manage customer orders and supplier coordination. The role focuses on accurate order capture, communication, and tracking to meet deadlines.

You will liaise with suppliers and internal teams, update basic Excel schedules, and provide timely feedback to customers. On-site position with market-related remuneration and growth opportunities.

Qualifications

• 3 years of administrative, procurement, production coordination or supply chain experience.
• Experience coordinating between suppliers, internal teams and customers.
• Experience with supplier follow-ups, obtaining availability, pricing and lead times.

Responsibilities

• Receive, coordinate and track customer orders from initial request through to completion.
• Provide regular and accurate feedback on order status, availability and delivery dates to customers.
• Coordinate with suppliers on raw material availability, pricing and lead times to fulfil orders.
• Maintain accurate supplier and order records; update Excel schedules and tracking tables.
• Follow up on outstanding information and ensure timely communication and resolution of issues.

Skills

Coordination

Communication

Education

Grade 12 / NSC

Tools

Excel

Job description

REQUIREMENTS

Minimum education (essential):

• National Senior Certificate (Grade 12)

Minimum applicable experience (years):

• 3 years’ relevant administrative, procurement, production coordination or supply chain experience

Required nature of experience:

• Experience coordinating between suppliers, internal teams and/or customers
• Experience with supplier follow-ups, obtaining availability, pricing and lead times
• Experience working with procurement or raw material requirements

Skills and Knowledge (essential):

• Strong coordination and follow-up skills
• Good communication and interpersonal skills

Other:

• Fluent in English
• Own transport and valid driver’s licence.

KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES

Customer Order Confirmation

• Receive, coordinate and track customer orders from initial request through to completion.
• Ensure customer orders are accurately captured and communicated to the relevant internal teams.
• Ensure customer requirements, quantities and deadlines are clearly communicated.
• Monitor the progress of customer orders against agreed timelines.

Customer Communication & Feedback

• Provide customers with regular and accurate feedback on order status, availability, production progress and expected delivery dates.
• Proactively follow up on outstanding information and communicate any delays, changes or potential issues to customers.
• Ensure customer queries are responded to promptly and followed through to resolution.
• Maintain clear and professional communication with customers throughout the order process.

Production Coordination

• Coordinate with suppliers regarding raw material availability, pricing and lead times required to fulfil customer orders.
• Follow up with suppliers on outstanding information, orders and deliveries.
• Monitor supplier commitments that may impact customer order timelines.
• Communicate supplier delays or shortages to the relevant internal team and customer where appropriate.
• Maintain accurate information relating to supplier availability and customer order requirements.

Supplier & Procurement Coordination

• Maintain accurate records of supplier information, pricing, availability and outstanding requirements.
• Update and maintain basic Excel schedules and tracking tables.
• Ensure procurement and production information is kept current and accessible.
• Assist with general administrative requirements relating to procurement and production coordination.
• Maintain organised records and supporting documentation.

Order Administration & Follow Up

• Maintain accurate order tracking schedules and basic Excel tables.
• Monitor outstanding customer orders, actions and deadlines to ensure nothing is left unattended.
• Keep relevant customer, production and supplier information up to date.
• Ensure all customer commitments and follow-ups are recorded and actioned.
• Work proactively and under pressure while maintaining accuracy and attention to detail.

Remuneration Offered

Market related