Customer Orders And Procurement Coordinator

Creative Leadership Solutions; Gauteng; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Creative Leadership Solutions is seeking an organized administrative/procurement coordinator to manage customer orders from request to delivery. You will coordinate with internal teams and suppliers, ensuring accurate order capture and timely communication of requirements, quantities and deadlines.

The role emphasizes proactive customer updates, tracking progress and maintaining orderly records of supplier information. A background in procurement or supply chain helps succeed.

Qualifications

• 3 years relevant administrative, procurement, production coordination or supply chain experience
• Experience coordinating between suppliers, internal teams and customers
• Experience with supplier follow-ups, availability, pricing and lead times
• Experience with procurement or raw material requirements
• Fluent in English
• Own transport and valid drivers licence

Responsibilities

• Receive, coordinate and track customer orders from initial request through to completion.
• Provide customers with regular and accurate feedback on order status and delivery dates.
• Coordinate with suppliers regarding raw material availability, pricing and lead times.
• Maintain records of supplier information, pricing and outstanding requirements.
• Maintain accurate order tracking schedules and update customer and supplier information.
• Work proactively and under pressure while maintaining accuracy and attention to detail.

Skills

Strong coordination & follow-up

Good communication & interpersonal

Education

National Senior Certificate (Grade 12)

Tools

Excel

Job description

REQUIREMENTS

Minimum education (essential):

National Senior Certificate (Grade 12)

Minimum applicable experience (years):

3 years relevant administrative, procurement, production coordination or supply chain experience

Required nature of experience:

• Experience coordinating between suppliers, internal teams and/or customers
• Experience with supplier follow-ups, obtaining availability, pricing and lead times
• Experience working with procurement or raw material requirements

Skills and Knowledge (essential):

• Strong coordination and follow-up skills
• Good communication and interpersonal skills

Other:

• Fluent in English
• Own transport and valid drivers licence.

KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES

Customer Order Confirmation

Receive, coordinate and track customer orders from initial request through to completion. Ensure customer orders are accurately captured and communicated to the relevant internal teams. Ensure customer requirements, quantities and deadlines are clearly communicated. Monitor the progress of customer orders against agreed timelines.

Customer Communication & Feedback

Provide customers with regular and accurate feedback on order status, availability, production progress and expected delivery dates. Proactively follow up on outstanding information and communicate any delays, changes or potential issues to customers. Ensure customer queries are responded to promptly and followed through to resolution. Maintain clear and professional communication with customers throughout the order process.

Production Coordination

Coordinate with suppliers regarding raw material availability, pricing and lead times required to fulfil customer orders. Follow up with suppliers on outstanding information, orders and deliveries. Monitor supplier commitments that may impact customer order timelines. Communicate supplier delays or shortages to the relevant internal team and customer where appropriate. Maintain accurate information relating to supplier availability and customer order requirements.

Supplier & Procurement Coordination

Maintain accurate records of supplier information, pricing, availability and outstanding requirements. Update and maintain basic Excel schedules and tracking tables. Ensure procurement and production information is kept current and accessible. Assist with general administrative requirements relating to procurement and production coordination. Maintain organised records and supporting documentation.

Order Administration & Follow Up

Maintain accurate order tracking schedules and basic Excel tables. Monitor outstanding customer orders, actions and deadlines to ensure nothing is left unattended. Keep relevant customer, production and supplier information up to date. Ensure all customer commitments and follow-ups are recorded and actioned. Work proactively and under pressure while maintaining accuracy and attention to detail.

Remuneration Offered

Market related