Retail POS Associate: Customer Service & Merchandising

Clicks Group Limited; Centurion; On-site; ZAR 89,000 - 134,000; Full time

Job summary

Clicks Group Limited is recruiting for a permanent in-store role at Centurion to deliver service excellence at the point of sale. You will handle cashier duties, promotions, and clubcard enrollment while upholding store standards and customer experience.

The role requires basic maths, retail/FMCG exposure, and strong customer focus. You will actively promote promotions and work to meet sales targets within a team-oriented environment.

Qualifications

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence

Responsibilities

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Skills

Planning

Problem-solving

Customer orientation

Networking

Following instructions

Delivering results

Teamwork

Influencing

Resilience

Education

Maths Grade 12

English Grade 12

Job description

Clicks Group Limited is recruiting for a permanent in-store role at Centurion to deliver service excellence at the point of sale. You will handle cashier duties, promotions, and clubcard enrollment while upholding store standards and customer experience.

The role requires basic maths, retail/FMCG exposure, and strong customer focus. You will actively promote promotions and work to meet sales targets within a team-oriented environment.