Client Support Analyst: Tech Solutions (Port Elizabeth)

Placements24; Gqeberha; On-site; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Bonuses potential

Health and retirement benefits

Professional development

Job summary

Placements24 is seeking a detail-oriented Client Support Analyst to join their team in Port Elizabeth. You will provide high-level technical and operational support to clients, analyze needs, troubleshoot, and collaborate with internal teams to deliver effective solutions.

The role offers an established career path in client support within the Eastern Cape region, with opportunities for professional development and a collaborative work environment.

Qualifications

• Bachelor's degree in a relevant field or equivalent practical experience.
• Minimum of 3 years in client support or technical analysis.
• Strong analytical, problem-solving skills with keen attention to detail.
• Excellent communication and interpersonal abilities to explain technical concepts clearly.
• Proficiency with relevant software applications and database management.
• Ability to work independently and as part of a team in Port Elizabeth.

Responsibilities

• Provide expert-level technical and functional support to clients.
• Analyze client inquiries, identify root causes, and resolve issues.
• Collaborate with development and product teams to relay client feedback and improvements.
• Develop and maintain client-specific documentation and training materials.
• Monitor client system performance and address potential issues.
• Conduct client training sessions and provide ongoing support.

Skills

Analytical thinking

Problem-solving

Communication skills

Interpersonal skills

Teamwork

Independence

Education

Bachelor's degree in a relevant field

Job description

Placements24 is seeking a detail-oriented Client Support Analyst to join their team in Port Elizabeth. You will provide high-level technical and operational support to clients, analyze needs, troubleshoot, and collaborate with internal teams to deliver effective solutions.

The role offers an established career path in client support within the Eastern Cape region, with opportunities for professional development and a collaborative work environment.