Customer Experience Associate - Port Elizabeth

Placements24; Gqeberha; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Flexible hours

Health benefits

Training opportunities

Supportive virtual team

Job summary

Placements24 is seeking a Customer Experience Associate for a fully remote role supporting customers across Port Elizabeth and beyond. The role focuses on delivering positive, efficient interactions, resolving issues, and improving the overall customer journey while working from home.

Ideal candidates will have prior customer service experience, strong English communication skills, and proficiency with CRM platforms.

Qualifications

• Experience in customer service, support, or client relations.
• Excellent written and verbal English communication.
• Proficiency with customer support software/CRM platforms.
• Strong commitment to delivering outstanding customer experiences.

Responsibilities

• Manage customer inquiries via email, chat, and phone with prompt, accurate responses.
• Assist with product inquiries, order status, and troubleshooting.
• Process returns, exchanges, and refunds per policies.
• Document interactions in the CRM system accurately.
• Identify trends in feedback and communicate insights for service improvement.
• Go the extra mile to ensure customer satisfaction and loyalty.

Skills

Customer service experience

English communication

CRM software proficiency

Remote work capability

Education

High school diploma

College education preferred

Tools

CRM platforms

Job description

About the Role

Our client is seeking an enthusiastic and detail-oriented Customer Experience Associate to join their fully remote team, supporting customers across Port Elizabeth and beyond. In this vital role, you will be dedicated to ensuring every customer interaction is positive, efficient, and memorable. You will handle inquiries, resolve issues, and proactively seek ways to enhance the overall customer journey. This position is ideal for individuals passionate about customer advocacy and seeking a flexible, work-from-home opportunity within a growing organization that values exceptional service in the Eastern Cape .

Key Responsibilities

• Manage incoming customer communications via email, chat, and phone, providing prompt and accurate responses.


• Assist customers with product inquiries, order status, and troubleshooting common issues.


• Process customer requests, such as returns, exchanges, and refunds, adhering to company policies.


• Document all customer interactions and feedback meticulously within the CRM system.


• Identify trends in customer feedback and communicate insights to management for service improvement.


• Go the extra mile to ensure customer satisfaction and build loyalty.

Requirements

• Previous experience in a customer service , support, or client relations role.


• Exceptional written and verbal communication skills in English.


• Proficiency in using customer support software and CRM platforms.


• A strong commitment to providing outstanding customer experiences.


• Must be able to work independently and effectively in a fully remote environment.


• High school diploma or equivalent required; some college or a degree is an advantage.

Benefits

• Competitive annual salary with potential for performance-based increases.


• Flexible working hours within a remote setup.


• Comprehensive health and wellness benefits.


• Paid training and development opportunities.


• A positive and supportive virtual team environment focused on growth and collaboration.