In-Store Customer Care Specialist

Placements24; Gqeberha; On-site; ZAR 55,000 - 124,000; Full time

Benefits offered by this job

Competitive hourly wage

Overtime potential

Health and dental benefits

Employee discounts

Paid training

Supportive team environment

Job summary

Placements24 is seeking a friendly and efficient Customer Service Representative to join our client’s Port Elizabeth team on-site. You will be the first point of contact for customers, resolving inquiries and processing orders with care and accuracy.

The ideal candidate excels at communication, problem-solving, and working well in a collaborative office environment. Prior experience in retail or hospitality is valued, with a strong commitment to customer satisfaction.

Qualifications

• Previous experience in a customer-facing role, retail, or hospitality.
• Excellent interpersonal and communication skills.
• A friendly demeanor and a positive attitude.
• Ability to handle customer issues calmly and professionally.
• Strong organizational skills and attention to detail.
• Proficiency in basic computer operations and point-of-sale systems.

Responsibilities

• Greet customers warmly and assist them with inquiries and requests.
• Process customer orders, returns, and exchanges accurately.
• Provide information about products and services, making recommendations when appropriate.
• Resolve customer complaints and issues with empathy and efficiency.
• Maintain a tidy and organized customer service area.
• Input customer data and feedback into the company's system.

Skills

Interpersonal skills

Communication

Customer service

Problem solving

Tools

POS systems

Job description

Placements24 is seeking a friendly and efficient Customer Service Representative to join our client’s Port Elizabeth team on-site. You will be the first point of contact for customers, resolving inquiries and processing orders with care and accuracy.

The ideal candidate excels at communication, problem-solving, and working well in a collaborative office environment. Prior experience in retail or hospitality is valued, with a strong commitment to customer satisfaction.